- Knitting and Crocheting
- Regularly practice mindfulness and meditation for overall wellness
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Music
- I like looking at the stars and learning about constellations
- Crafting and DIY Projects
Rebekah Mason
Newberry,SC
Summary
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director of Operations and Training
Political Connection
Swarthmore, PA
09.2020 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with key stakeholders to improve collaboration and ensure alignment with business requirements.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Established and monitored quality assurance standards to achieve operational excellence.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Developed training handbooks, computer tutorials and reference materials.
- Developed lesson plans, instructional materials and written practice tests for calling campaigns and SMS marketing training courses.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Conducted regular meetings with department heads to discuss progress of newly onboarded employees and identify areas for improvement.
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Collaborated with HR managers to gather feedback and continuously improve the onboarding process.
- Developed customized training materials tailored to individual roles and responsibilities within the organization.
- Enhanced employee retention rates with thorough orientation sessions and consistent followups.
- Established strong relationships with hiring managers to ensure seamless transitions for new employees from recruitment to onboarding stages.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
Sales Development Representative
Political Connection
Swarthmore PA
01.2020 - 09.2020
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Achieved and exceeded monthly and annual sales targets.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
- Certified in HIPAA regulations.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
- Consistently exceeded quarterly quotas through diligent prospecting efforts, strategic account management, and persistence in closing deals.
- Developed referral program that incentivized current clients to refer new business, significantly expanding customer base.
- Optimized sales pitch by integrating storytelling, making value proposition more relatable to prospective clients.
- Maintained high level of product knowledge through continuous learning, ensuring accurate representation of features to clients.
- Accelerated sales cycle by developing and utilizing comprehensive script for initial prospect interactions.
- Enhanced client engagement with regular follow-up calls, ensuring client needs were met and identifying upsell opportunities.
- Strengthened client trust and loyalty by resolving issues quickly, often turning potential losses into upsell opportunities.
- Boosted team morale and productivity by initiating daily stand-up meetings to share success stories and address challenges.
- Enhanced team knowledge and skills by conducting regular training sessions on product updates and sales techniques.
- Collaborated with marketing team to create targeted email campaigns, effectively increasing lead generation.
- Fostered strong relationships with clients by providing personalized solution presentations, leading to higher conversion rates.
Education
GED -
McCormick High School
McCormick, SC05-2018
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Process improvement
- Quality assurance
- Leadership training
- Schedule oversight
- Teamwork and collaboration
- Team leadership
- Staff training/development
- Staff management
Certification
- HIPAA Certified, Political Connection - 2020 - Present
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 15 staff members.
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionPaid time off401k matchTeam Building / Company RetreatsQuote
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Timeline
Director of Operations and Training
Political Connection
09.2020 - Current
Sales Development Representative
Political Connection
01.2020 - 09.2020
GED -
McCormick High School