Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Accomplishments
Work Preference
Quote
Timeline
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Rebekah Mason

Rebekah Mason

Newberry,SC

Summary

Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Director of Operations and Training

Political Connection
09.2020 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Defined, implemented, and revised operational policies and guidelines.
  • Established strong partnerships with key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Developed training handbooks, computer tutorials and reference materials.
  • Developed lesson plans, instructional materials and written practice tests for calling campaigns and SMS marketing training courses.
  • Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
  • Conducted regular meetings with department heads to discuss progress of newly onboarded employees and identify areas for improvement.
  • Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
  • Collaborated with HR managers to gather feedback and continuously improve the onboarding process.
  • Developed customized training materials tailored to individual roles and responsibilities within the organization.
  • Enhanced employee retention rates with thorough orientation sessions and consistent followups.
  • Established strong relationships with hiring managers to ensure seamless transitions for new employees from recruitment to onboarding stages.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Reduced average handle time through the implementation of effective call handling techniques and scripts.
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
  • Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.

Sales Development Representative

Political Connection
01.2020 - 09.2020
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Used data analytics to identify and track sales trends and develop actionable insights.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Crafted persuasive sales pitches to communicate value of company products and services.
  • Increased sales leads by implementing targeted outreach strategies and personalized followups.
  • Achieved and exceeded monthly and annual sales targets.
  • Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
  • Expanded client base by conducting market research to identify new prospects and potential business opportunities.
  • Certified in HIPAA regulations.
  • Developed successful strategies for identifying and converting prospective clients to long-term customers.
  • Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
  • Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
  • Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
  • Consistently exceeded quarterly quotas through diligent prospecting efforts, strategic account management, and persistence in closing deals.
  • Developed referral program that incentivized current clients to refer new business, significantly expanding customer base.
  • Optimized sales pitch by integrating storytelling, making value proposition more relatable to prospective clients.
  • Maintained high level of product knowledge through continuous learning, ensuring accurate representation of features to clients.
  • Accelerated sales cycle by developing and utilizing comprehensive script for initial prospect interactions.
  • Enhanced client engagement with regular follow-up calls, ensuring client needs were met and identifying upsell opportunities.
  • Strengthened client trust and loyalty by resolving issues quickly, often turning potential losses into upsell opportunities.
  • Boosted team morale and productivity by initiating daily stand-up meetings to share success stories and address challenges.
  • Enhanced team knowledge and skills by conducting regular training sessions on product updates and sales techniques.
  • Collaborated with marketing team to create targeted email campaigns, effectively increasing lead generation.
  • Fostered strong relationships with clients by providing personalized solution presentations, leading to higher conversion rates.

Education

GED -

McCormick High School
McCormick, SC
05-2018

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Process improvement
  • Quality assurance
  • Leadership training
  • Schedule oversight
  • Teamwork and collaboration
  • Team leadership
  • Staff training/development
  • Staff management

Certification

  • HIPAA Certified, Political Connection - 2020 - Present

Interests

  • Knitting and Crocheting
  • Regularly practice mindfulness and meditation for overall wellness
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Music
  • I like looking at the stars and learning about constellations
  • Crafting and DIY Projects

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 15 staff members.

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionPaid time off401k matchTeam Building / Company Retreats

Quote

Try not to become a man of success. Rather become a man of value.
Albert Einstein

Timeline

Director of Operations and Training

Political Connection
09.2020 - Current

Sales Development Representative

Political Connection
01.2020 - 09.2020

GED -

McCormick High School

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Rebekah Mason