Rebekah Mattern
Tucson,AZ
Summary
Experienced phlebotomist with a strong background in drawing blood and handling specimens. Collaborates effectively with team members and adapts quickly to changing needs, ensuring efficient and reliable service. Demonstrates a diverse range of expertise in venipuncture, patient care, and maintaining clean environments, always striving to achieve exceptional results and uphold high standards. Known for dependability and readiness to be flexible to account for team needs.
Overview
10
10
years of professional experience
Work History
Patient Service Technician (Phlebotomist)
Labcorp of America
03.2020 - 10.2024
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Organized daily work based on collection priority.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Customer Service/Sanitation Crew Member
Whole Foods Market
05.2018 - 10.2019
- Built relationships with customers to encourage repeat business.
- Established myself as a leader amongst my peers and contributed to training newly hired co-workers.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Facilitated smooth communication between sanitation staff and other departments, addressing concerns promptly and professionally.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Business Owner & Principal Voice Teacher
Ninth Tone Voice Studios
06.2014 - 03.2018
- Engaged new-clients and gained their trust and enthusiasm from their first contact.
- Managed invoices, payments, and account inquiries.
- Created and executed lesson plans for 10-24 individual students each week
- Instructed and inspired students to strive for achieving higher standards of self-discipline, singing technique and artistic expression
- Organized bi-yearly public recitals at a music hall to help young singers gain confidence in performance.
- Facilitated quarterly masterclasses with guest instructors to expose students to diverse teaching styles and industry insights.
- Empowered top-performing students by facilitating their involvement in community events
Chiropractic Assistant
Boulet Chiropractic and Wellness
10.2015 - 12.2016
- Built positive rapport with patients while performing chiropractic therapies.
- Resolved billing disputes, inquiries.
- Scheduled appointments via phone or in-person.
- Prepared patient charts, verified insurance, Maintained organization of charts and office cleanliness.
- Earned the Chiropractic Assistant certification.
- Scored 93% satisfaction on six-month employee review and maintained scores in the 90's throughout my time at the company.
Customer Service and Technical Support
Convergys
09.2014 - 04.2015
- Educated Customer about policies, issued payment extensions, collected payments, and answered all billing inquiries
- Resolved issues with product through directing clients to trouble-shoot and resolve issues step-by-step
- Communicated the most efficient way to use the product moving forward
- Calmed angry callers by validating their complaints, resolving the problems, and educating the client while showing them they are valued
- Managed a high-volume workload within a deadline-driven environment
- Maintained 90% - 100% markings in communication skills, listening skills, problem resolution and politeness while providing support
Education
Bachelor of Music - Vocal performance
University of Arizona
04-2013
12.2013
Skills
- Mentoring
- Customer rapport/ communication
- Inbound/ Outbound Customer Service
- Venipuncture
- Order of draw
- Specimen handling
- HIPAA Compliance
- Pediatric phlebotomy
- Syringe method
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
Languages
Spanish
Limited Working
Timeline
Patient Service Technician (Phlebotomist)
Labcorp of America
03.2020 - 10.2024
Customer Service/Sanitation Crew Member
Whole Foods Market
05.2018 - 10.2019
Chiropractic Assistant
Boulet Chiropractic and Wellness
10.2015 - 12.2016
Customer Service and Technical Support
Convergys
09.2014 - 04.2015
Business Owner & Principal Voice Teacher
Ninth Tone Voice Studios
06.2014 - 03.2018
Bachelor of Music - Vocal performance
University of Arizona
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