Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Bartender

Rebekah Mazanowski

Indianapolis,IN

Summary

Customer-focused professional with over 10 years of experience in customer service, operations management, and client relations. Adept at managing client accounts, resolving customer issues, and enhancing the overall customer experience. Strong financial management skills, with a proven ability to adapt to new systems and processes quickly. Known for building lasting relationships, fostering loyalty, and ensuring client satisfaction in both hospitality and business environments. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Server

Seven Epiphanies
Indianapolis, IN
01.2023 - Current
  • Provide exceptional customer service in a fine dining environment, ensuring guest satisfaction through personalized attention and recommendations
  • Handle high-volume customer interactions, expertly guiding guests through curated dining experiences and menu options
  • Recognized for consistently achieving positive feedback and maintaining high service standards

Operations Manager

Donald Mee Design
Indianapolis, IN
05.2014 - Current
  • Manage daily business operations, including customer service, financial management, and team coordination
  • Develop and maintain strong client relationships, driving repeat business and customer loyalty
  • Learn and implement new business management tools and techniques to improve efficiency and service delivery
  • Oversee payroll, tax filings, and human resources, ensuring smooth and compliant operations

Student Services Coordinator

Charter Schools USA
Indianapolis, IN
06.2010 - 08.2018
  • Coordinated services for students, ensuring that their needs were met through efficient resource management and support
  • Acted as a liaison between students, educators, and families, managing Individual Education Plans (IEPs) and facilitating necessary accommodations
  • Implemented effective solutions for transportation and free lunch programs, improving overall accessibility
  • Recognized as Employee of the Year for outstanding service and adaptability in managing diverse student needs

Education

Bachelor's Degree - Sociology

IUPUI
Indianapolis, IN
05.2009

Skills

  • Client Relationship Management
  • Customer Service Excellence
  • Operations & Team Management
  • Financial Oversight & Budgeting
  • Quick Learner & Adaptability
  • Sales & Account Management
  • Problem Solving & Conflict Resolution
  • CRM and Software Proficiency
  • Training & Mentorship
  • Communication & Collaboration

Certification

  • CPR Certification - American Heart Association or Red Cross.
  • Alcohol Server/Seller Certification - ServSafe Alcohol or TIPS.

Additional Information

10+ years of experience in customer service across various industries., Proficient in learning and adopting new tools and technologies quickly, with a focus on improving client and customer experiences.

Timeline

Server

Seven Epiphanies
01.2023 - Current

Operations Manager

Donald Mee Design
05.2014 - Current

Student Services Coordinator

Charter Schools USA
06.2010 - 08.2018

Bachelor's Degree - Sociology

IUPUI

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Rebekah Mazanowski