Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebekah MILBURN

WINTER HAVEN,FL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Team Lead

Urgently
01.2022 - 07.2023
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Trained new staff in relevant processes and procedures.
  • Organized regular meetings with all stakeholders to ensure clear communication between departments.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Identified opportunities for process improvements, implementing changes when required.
  • Motivated staff through positive reinforcement techniques.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Monitored team progress and enforced deadlines.

CSR Agent

Aerotek
04.2021 - 01.2022
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Processed orders, forms, applications, and requests.
  • Researched required information using available resources.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Assisted in the development of customer service procedures and policies.
  • Participated in team meetings or training sessions when necessary.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.

Education

High School Diploma -

Redland Christian Academy
Homestead, FL
06-2014

Skills

  • Performance Monitoring
  • Schedule Management
  • Regulatory Compliance
  • Production Monitoring
  • Performance Improvement
  • Complaint Resolution
  • Marketing Knowledge

Timeline

Team Lead

Urgently
01.2022 - 07.2023

CSR Agent

Aerotek
04.2021 - 01.2022

High School Diploma -

Redland Christian Academy

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Rebekah MILBURN