Rebekah Miller
Johnstown
Summary
I am driven to succeed, energetic, and an accomplished professional. I enjoy working on a team, have a positive outlook on life, and work well in any environment. I love to branch out and explore new ideas, yet always strive for the highest level of customer satisfaction. I utilize exceptional problem solving and resource management skills to adapt to any surrounding.
Overview
11
11
years of professional experience
Work History
Certified Ophthalmic Assistant
Eye Center of Northern Colorado
Loveland, CO
01.2015 - 12.2020
- Supported optometrists and ophthalmologists in a fast-paced clinical environment for 5+ years.
- Performed diagnostic testing and prepared patients for examinations.
- Scribed physician notes and maintained accurate medical documentation.
- Scheduled appointments, answered inbound calls, and managed front-desk communication.
- Updated confidential patient records with accuracy and efficiency.
- Helped improve patient flow and overall office efficiency through strong coordination.
Certified Ophthalmic Assistant/Patient Services Coordinator
Eaton Vision Clinic
Eaton, CO
02.2021 - 09.2021
- Supported optometrists in both front-desk and clinical assistant roles within a busy eye clinic environment.
- Performed patient pre-testing and assisted with preparing patients for examinations.
- Managed appointment scheduling, answered phone calls, and coordinated daily patient communication.
- Ordered and processed contact lens inventory while assisting patients with product and order questions.
- Maintained accurate patient records and supported smooth office operations through strong organization and attention to detail.
- Helped create a welcoming patient experience while balancing administrative and clinical responsibilities.
Barista
Ziggi's Coffee
Johnstown, CO
09.2021 - 08.2022
- Delivered friendly and efficient customer service in a fast-paced coffee shop environment.
- Prepared specialty beverages while maintaining accuracy, quality, and attention to detail during high-volume rush periods.
- Operated point-of-sale systems, handled cash transactions, and processed customer orders efficiently.
- Built positive customer relationships through strong communication and hospitality.
Customer Care Representative
Sprague Structural Solutions
Loveland, CO
08.2022 - 01.2023
- Managed high-volume inbound calls and email inquiries while maintaining strong service standards.
- Scheduled concrete repair projects and coordinated appointments for customers.
- Resolved escalated customer concerns using empathy and solution-focused communication.
- Balanced active call queue with administrative duties and documentation.
- Built rapport quickly to improve customer satisfaction and retention.
- Maintained accurate customer records and service updates.
Online Health and Wellness Mentor
BODi (2 Years) and Shaklee (currently)
Social Media
09.2022 - Current
- Generated $1,500+ in wellness product sales through social media outreach and relationship marketing.
- Achieved 20% commission sales tier through customer education and retention strategies.
- Promoted to Director rank based on leadership and sales performance.
- Designed customized wellness, nutrition, and fitness plans for clients.
- Managed ongoing client relationships with personalized coaching and accountability support.
- Educated customers on supplements, skincare, and low-tox lifestyle solutions.
- Built engaged online wellness community through consistent communication and customer care.
Social Media Content Manager / Brand Builder
Independent Brand Development
Social Media
09.2022 - Current
- Managed and created consistent content for wellness-focused Instagram platform since 2022.
- Grew niche audience by approximately 35% through organic content and engagement strategies.
- Produced short-form videos, graphics, educational posts, and interactive stories.
- Maintained regular posting schedule across Reels, Stories, and static content.
- Used Canva and InShot to create branded marketing assets and video content.
- Built customer relationships through direct messaging and personalized recommendations.
Founder & Creator of Joy-Filled Single Life
Self-Employed
Online
02.2023 - 02.2024
- Researched branding, messaging, and digital marketing strategies for online business launch.
- Developed business concept, audience positioning, and growth strategy.
- Created foundational content and brand identity materials.
Education
Bachelor of Science - Humanities-Writing & Communications
Maranatha Baptist University
Watertown, WI01-2011
Skills
- Complaint de-escalation
- Active listening and empathy
- Interpersonal communication skills
- Conflict resolution and management
- Goal-oriented
- File and records management
- Appointment scheduling and calendar coordination
- Detail-oriented and highly organized
- Efficient multitasker in fast-paced environments
- Reliable and dependable with strong attendance
- Quick learner with adaptability to new systems and procedures
- Professional phone and front-desk communication
- Team collaboration and office support
- Time management and prioritization skills
- Trustworthy with confidential information and documentation
- Positive attitude and strong work ethic
Timeline
Founder & Creator of Joy-Filled Single Life
Self-Employed
02.2023 - 02.2024
Online Health and Wellness Mentor
BODi (2 Years) and Shaklee (currently)
09.2022 - Current
Social Media Content Manager / Brand Builder
Independent Brand Development
09.2022 - Current
Customer Care Representative
Sprague Structural Solutions
08.2022 - 01.2023
Barista
Ziggi's Coffee
09.2021 - 08.2022
Certified Ophthalmic Assistant/Patient Services Coordinator
Eaton Vision Clinic
02.2021 - 09.2021
Certified Ophthalmic Assistant
Eye Center of Northern Colorado
01.2015 - 12.2020
Bachelor of Science - Humanities-Writing & Communications
Maranatha Baptist University