Rebekah Mills
Reddick,FL
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Hardworking and reliable with strong ability in multitasking and financial screening. Offering a pleasant attitude, positivity and people skills. Highly organized, proactive and punctual with team-oriented mentality. Motivated professional offering outstanding customer service skills. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. Logical Financial Counselor with extensive history of speaking with patients, physicians and insurance company representatives. Efficient professional with more than 4 years of experience obtaining pre-admission paperwork, counseling patients and developing effective payment plans for healthcare services.
Overview
8
8
years of professional experience
Work History
Financial Counselor
Shands UF
08.2022 - Current
- Update current information to system accounts, including demographic information and payment methods.
- Ensuring that patient has active healthcare coverage/ Assist self pay patients with financial assistance program.
- Work with insurance companies and patients to determine best courses of action
- Evaluate patients for unique needs and financial assistance options.
- Assist patients with Insurance related issues.
- Utilize computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system
- Verifying insurance, obtaining authorizations for services.
- Ensuring that diagnosis codes are billable for lab billing.
- Reviewing patient account detail and financial counseling of patients.
- Schedule appointments for patients.
- Cover check in / check out.
- Screen all Insurances daily to ensure that we have correct and updated information on file.
Revenue Cycle Specialist
Shands @ Uf Health
10.2019 - 08.2020
- Identified and corrected payment problems involving patients or third-party payers
- Contacted insurance providers to check patient coverage
- Detailed all key revenue cycle information into thorough presentations to deliver to executives and management team
- Boosted job efficiency by working closely with other analysts so that tasks and processes could be streamlined and duplication was avoided
- Participated in revenue cycle processes, coordinating work of team members focused on maximizing profitability and increasing revenue
- Billed claims according to Federal/Managed Care rules, regulations and compliance guidelines
- Patient account research and resolution
- Identification of reimbursement issues, resolution of credits and issuance of refunds
- Identification of payment variance invoices, follow up and resolution of denied claims.
Office Assistant
KS Maintenance
06.2016 - 03.2019
- Managed office paperwork, including scanning documents and routing business correspondence
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation
- Maintained business records by updating customer information
- Answered approximately 50 phone calls daily and pleasantly welcomed visitors to office
- Dispersed incoming mail to correct recipients throughout office
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service
- Received and screened high volume of internal and external communications
- Monitored calendars and scheduled appointments based on availability and established load limits.
Education
Some College (No Degree) - Medical Coding And Billing
Rasmussen College
Ocala, FLSkills
- Friendly, positive attitude
- Troubleshooting
- Working collaboratively
- Microsoft Office
- Collaboration
- Clerical
- Work ethic
- Computer skills
- Team building
- People skills
- Communication
- Active listening
- Relationship building
- Multitasking
- Conflict resolution
- Decision-making
- Insurance Verification
- Relationships and rapport
- Patient Counseling
- Telephone Etiquette
- Professional relationship building
- Proficient in Epic
- Honest and Dependable
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Task Prioritization
- Self Motivation
- Professionalism
- Time management abilities
- Written Communication
Timeline
Financial Counselor
Shands UF
08.2022 - Current
Revenue Cycle Specialist
Shands @ Uf Health
10.2019 - 08.2020
Office Assistant
KS Maintenance
06.2016 - 03.2019
Some College (No Degree) - Medical Coding And Billing
Rasmussen College
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