Summary
Overview
Work History
Education
Skills
Timeline
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Rebekah Montgomery

Brockton,MA

Summary

Dynamic professional with a proven track record at Keystone Carvings, adept in Customer Relationship Management and Microsoft Office. Excelled in enhancing customer satisfaction and streamlining order processes, achieving a significant increase in sales. Skilled in balancing financial records and fostering strong customer and team relationships through effective communication and discretion.

Overview

9
9
years of professional experience

Work History

Sales Support Specialist

Keystone Carvings
04.2022 - Current
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Prepared and presented sales reports and customer profiles to upper management.
  • Coordinated responses and resources to handle special client requests.
  • Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Receptionist

Keystone Carvings
03.2020 - 04.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Scheduled Flight and Conference Travel Plans
  • Handled CEO daily schedule

Office Manager

JST Logistics
09.2015 - 12.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.

Education

High School Diploma -

Home Schooling Program
Hudson, NH
03-1991

Skills

  • Customer Relationship Management
  • Point of sale operation
  • Customer Needs Assessment
  • CRM software proficiency
  • Microsoft Office expertise

Timeline

Sales Support Specialist

Keystone Carvings
04.2022 - Current

Receptionist

Keystone Carvings
03.2020 - 04.2022

Office Manager

JST Logistics
09.2015 - 12.2021

High School Diploma -

Home Schooling Program

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Rebekah Montgomery