Rebekah Morales
Santa Clarita,CA
Summary
Seeking a position with a company that has potential growth where I can utilize my knowledge and experience and add value to a successful organization. High-performing professional with substantial experience developing and implementing safety and health programs. Creates safety protocols, conducts hazard assessments and provides education. Strong knowledge of OSHA regulations and committed to promoting industrial hygiene and environmental health.
Overview
10
10
years of professional experience
Work History
Environmental Health and Safety Specialist/Administrative Coordinator
Gilead Sciences, Inc.
12.2022 - Current
- Developed and implemented safety policies and procedures to promote workplace safety.
- Educating employees of Isolation protocols and requirements
- Resolved problems, improved operations, and provided exceptional service.
- Utilizing zoom for meetings and phone calls with other employees while maintaining confidentiality.
- Follow up interviews
- Providing benefit information and educating employees of proper protocols of the company
- Educating employees of proper guidelines that need to be followed aligning to company policies
- Data entry
- Enhanced workplace safety by conducting comprehensive risk assessments and implementing effective control measures.
- Established a strong safety culture within the organization through consistent communication, enforcement of policies, and leading by example.
- Worked independently on a daily basis and also worked in a team environment as needed.
- Self motivated and working efficiently with little to no supervision
- Utilizing Microsoft Word and Microsoft Excel with a strong understanding.
- Excellent typing and transcription skills, including typing at fast speeds.
- Research and collect data.
- Self-motivated, with a strong sense of personal responsibility.
Customer Relations Manager
Russell Westbrook CDJR
06.2022 - 12.2022
- Collaborated with the Business Office for invoices
- Maintained statistical database of customers using Excel spread sheets for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Created customer support strategies to increase customer retention.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Managed customer relations on ongoing basis to maximize customer retention.
- Liaised between customers and organization with particular focus on working with sales department.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Created and delivered customized training programs for staff, enhancing their skills in customer service and problemsolving.
- Introduced innovative solutions to recurring problems, reducing complaint escalation rates significantly.
Team Leader - Project Management
Heluna Health; Department Of Public Health
12.2020 - 06.2022
- Responsibilities include locating, defining, and providing input to aid in the enhancement of new operational and technical processes into halting the spread of COVID 19, including analysis of approximately 1,537,383 cases in order to optimize LA County’s Department of Public Health (DPH) efficiency of handling pandemic fluctuations throughout the year
- Lead in a fast tempo ever-evolving remote landscape to keep up with weekly guideline changes
- Monitoring performance of daily disease intervention activities according to proper DPH guidelines
- Provides daily supervision to a team of 6+ Contact Tracers at a time to ensure even distribution of assignments
- Performs quality assurance checks while leading team meetings and monitoring interviews
- Delegates standard operating procedures for data collection and provides isolation/quarantine information
- Responsible for sending out isolation/quarantine-related health officer orders (HOO) to the appropriate address of residence
- Assists with training new Contact Tracers in disseminating new materials and updates to the interview team
- Ensures compliance with DPH procedures regarding confidentiality and data security while handling protected health information
- Provides motivational guidance to direct Contact Tracers to reach their weekly interview completion goals
- Manages payroll system for the entire team
- Constant training teams with new updates/protocols
- Handling fast pace inbound/ outbound calls
- Knowledge and ability to adapt to the changing needs of the program, department, and agency
- Streamlined project management processes for increased team efficiency and improved project outcomes.
- Delivered successful projects by leading cross-functional teams and effectively managing resources.
Contact Tracer
JVS SoCal
09.2020 - 12.2020
- Data Entry on a CRM Software
- Consecutive follow up calling
- Providing exceptional customer service
- Handling confidential information
- Notifying patients of test results
- patient intake
- leadership
- data collection/ data entry
- Multi phone line
- working in a fast pace environment
- Handling high level of phone calls
- Setting appointments
- Meeting with customers
- Organizing the amount of work to complete assignments on time
Customer Service Representative
Mercedes Benz of encino
06.2019 - 03.2020
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Ensuring all sales goals were met in a timely manner
SALES MANAGER
NISSANI BROS
01.2018 - 01.2019
- Providing guidance, training, and mentorship
- Setting quotas and goals
- Managing organized sales by developing a business plan that covers sales
- Meeting planned sales goals
- Setting individual sales targets with the sales team
- Tracing sales goals and reporting results as necessary
- Developing your sales team through motivation, counseling, and product knowledge
- Understanding our ideal customers and how they relate to our products.
- Reviewed credit applications and customers financial documents
- Determining credit worthiness for pre-qualification
- Increased sales revenue by developing and implementing strategic financial plans for the sales department.
- Streamlined financial processes for improved efficiency, resulting in significant cost savings.
- Conducted regular financial reviews of sales territories to ensure optimal resource allocation and performance management.
- Making judgments based of credit analysis.
PRODUCT SPECIALIST/Underwriting Analyst
NISSAN OF VAN NUYS
01.2014 - 01.2017
- Responsibilities included; introducing promotions and opportunities to customers
- providing outstanding customer service
- Achieving established goals, increasing in store sales
- Assisting customers with credit applications
- Conducting credit analysis to determine credit worthiness
- Reviewing financial documents needed during purchase
- Enhanced product performance by conducting thorough market research and competitor analysis.
- Developed innovative product strategies for increased sales and customer satisfaction.
- Providing product knowledge.
Education
Real Estate Certifications - Real Estate
Keller Williams Real Estate
Palmdale, CA05.2022
DIPLOMA -
Golden Valley High School
Santa Clarita06.2012
Skills
- Detail-oriented
- Data Entry
- Management experience
- Familiar with CRM Software
- Experience in Leadership Roles
- Experience in Public Health, Data Collection
- Administrative Experience
- Spanish - Fluent
- Verbal communication — Highly Proficient
- Speaking clearly, correctly, and concisely
- Incident Reporting
- Environmental Monitoring
- Self Motivation
- Time Management
- Analytical Thinking
- Problem-solving aptitude
- Critical Thinking
- Multitasking
- Task Prioritization
- Organizational Skills
- Teamwork and Collaboration
- Goal Setting
- Program Development
- Training Coordination
- Continuous Improvement
- Analytical Skills
- Attention to Detail
Timeline
Environmental Health and Safety Specialist/Administrative Coordinator
Gilead Sciences, Inc.
12.2022 - Current
Customer Relations Manager
Russell Westbrook CDJR
06.2022 - 12.2022
Team Leader - Project Management
Heluna Health; Department Of Public Health
12.2020 - 06.2022
Contact Tracer
JVS SoCal
09.2020 - 12.2020
Customer Service Representative
Mercedes Benz of encino
06.2019 - 03.2020
SALES MANAGER
NISSANI BROS
01.2018 - 01.2019
PRODUCT SPECIALIST/Underwriting Analyst
NISSAN OF VAN NUYS
01.2014 - 01.2017
Real Estate Certifications - Real Estate
Keller Williams Real Estate
DIPLOMA -
Golden Valley High School
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