Summary
Overview
Work History
Education
Skills
Timeline
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Rebekah Morton

Longview,TX

Summary

Dynamic Patient Coordinator with proven expertise at Eyecare Associates of East Texas, enhancing patient flow and satisfaction through exceptional customer service and meticulous insurance verification. Skilled in electronic records management and relationship building, I consistently improved operational efficiency while ensuring compliance with HIPAA regulations. Passionate about delivering quality patient care and education.

Overview

8
8
years of professional experience

Work History

Patient Coordinator

Eyecare Associates Of East Texas
12.2023 - Current
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Worked with patients to schedule tests and procedures.
  • Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
  • Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
  • Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.

Electrocardiogram Technician

Christus Health
12.2022 - 01.2024
  • Promoted a positive work environment through effective communication with colleagues, supervisors, and other healthcare professionals involved in patient care.
  • Utilized strong attention to detail when entering patient data into the electronic medical record system, minimizing errors and ensuring accurate documentation.
  • Actively participated in interdisciplinary team meetings, contributing valuable insights from an ECG technician perspective.
  • Increased accuracy of test results by identifying potential sources of interference or artifact during the ECG recording process.
  • Demonstrated flexibility in adapting to changing schedules and caseloads while maintaining consistent levels of performance in a fast-paced clinical setting.
  • Improved patient comfort and safety by providing clear instructions and answering questions regarding the ECG procedure.
  • Ensured optimal equipment functionality by performing routine maintenance tasks on ECG machines and related devices.
  • Delivered exceptional customer service to both patients and referring providers by addressing inquiries promptly and professionally.
  • Contributed to overall department efficiency by maintaining accurate records of patient information, test results, and equipment status.
  • Assisted in the education of new team members, sharing knowledge on best practices for successful ECG administration.
  • Maintained high-quality standards in ECG testing by adhering to established protocols and procedures.

Electrocardiogram Technician

Medical City North Hills
04.2023 - 12.2023
  • Reduced wait times for test results by efficiently processing ECG data and promptly delivering reports to physicians.
  • Performed Holter monitor placement on patients as needed, ensuring proper electrode placement for accurate long-term monitoring of heart activity.
  • Assisted physicians with stress tests, ensuring accurate monitoring of patients'' heart activity during exercise.
  • Ensured optimal equipment functionality by performing routine maintenance tasks on ECG machines and related devices.
  • Supported hospital-wide initiatives for continuous improvement through participation in quality assurance programs related to cardiology services.
  • Collaborated with medical staff to ensure timely diagnosis and treatment of cardiac issues based on ECG results.
  • Delivered exceptional customer service to both patients and referring providers by addressing inquiries promptly and professionally.
  • Ensured compliance with all relevant regulatory standards and hospital policies through strict adherence to established guidelines.
  • Actively participated in interdisciplinary team meetings, contributing valuable insights from an ECG technician perspective.
  • Maintained high-quality standards in ECG testing by adhering to established protocols and procedures.
  • Improved patient comfort and safety by providing clear instructions and answering questions regarding the ECG procedure.
  • Contributed to overall department efficiency by maintaining accurate records of patient information, test results, and equipment status.
  • Promoted a positive work environment through effective communication with colleagues, supervisors, and other healthcare professionals involved in patient care.
  • Assisted in the education of new team members, sharing knowledge on best practices for successful ECG administration.
  • Increased accuracy of test results by identifying potential sources of interference or artifact during the ECG recording process.
  • Utilized strong attention to detail when entering patient data into the electronic medical record system, minimizing errors and ensuring accurate documentation.

Assistant Key Holder

Factory Connection
08.2021 - 10.2022
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.
  • Supported loss prevention efforts by conducting regular inventory checks and reporting any discrepancies immediately.
  • Implemented promotional campaigns as directed by store management, contributing to increased revenue during events or sales periods.
  • Aided in visual merchandising efforts, creating eye-catching displays that attracted customers and promoted specific products effectively.
  • Resolved customer complaints professionally and efficiently, maintaining a high level of satisfaction among patrons.
  • Demonstrated strong knowledge of products offered within the store which led to more informed recommendations for customers.
  • Assisted in maintaining a safe and secure store environment by adhering to safety policies and procedures.

Sales Associate

American Eagle
05.2017 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Bachelor Of Education - Secondary Education

University of Texas At Tyler
Tyler, TX

Electrocardiography Certification - Electrocardiography

Panola College
Carthage, TX
12.2023

Skills

  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Electronic records management
  • Office administration
  • Healthcare industry
  • Patient care and education
  • Attention to detail
  • Customer service
  • Organizational skills
  • Patient care
  • Relationship building
  • Patient documentation
  • Patient relations
  • Patient records management
  • Medical terminology
  • Creative problem solving
  • Documentation
  • Verbal and written communication
  • Patient registration
  • Quality assurance
  • Patient flow management
  • HIPAA compliance
  • Regulatory compliance
  • Policy compliance
  • Monitoring tools
  • Goal setting
  • Scheduling
  • Patient assessment
  • Filing and recordkeeping
  • Proficient in software
  • Articulate communication

Timeline

Patient Coordinator

Eyecare Associates Of East Texas
12.2023 - Current

Electrocardiogram Technician

Medical City North Hills
04.2023 - 12.2023

Electrocardiogram Technician

Christus Health
12.2022 - 01.2024

Assistant Key Holder

Factory Connection
08.2021 - 10.2022

Sales Associate

American Eagle
05.2017 - 01.2020

Bachelor Of Education - Secondary Education

University of Texas At Tyler

Electrocardiography Certification - Electrocardiography

Panola College

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Rebekah Morton