Summary
Overview
Work History
Education
Skills
Timeline
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Rebekah Olinger

Rebekah Olinger

Admin
Richmond,KY

Summary

Skilled HR and Data processing professional well-versed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Benefits Administrator

Aon Corporation
10.2023 - 12.2023
  • Managed leave of absence requests, collaborating closely with HR colleagues to ensure proper documentation and adherence to company policies.
  • Ensured timely processing of life event changes, diligently updating employee records as needed.
  • Streamlined benefits enrollment procedures for improved employee experience and reduced processing time.
  • Coordinated wellness initiatives, fostering a healthy work environment and promoting employee engagement in personal wellbeing.
  • Managed continuous enrollment processes, as well as yearly enrollment periods.
  • Reviewed benefits paperwork for accuracy and completeness.
  • Calculated deductions and disability payments.
  • Evaluated data, identified trends and recommended changes in compensation structures.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

HBS Customer Service Associate

Amazon
09.2020 - 09.2023
  • Met customer call guidelines for service levels, handle time and productivity.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promptly responded to inquiries and requests from prospective customers.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Trained new personnel regarding company operations, policies and services.
  • Assisted in the development of new customer service protocols to improve overall performance metrics.
  • Solved problems with products and services by providing customers with technical support.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Resolution Specialist

Amazon
01.2022 - 03.2023
  • Prepared written opinions or decisions regarding cases.
  • Improved customer satisfaction by resolving complex issues promptly and professionally.
  • Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
  • Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
  • Utilized advanced problem-solving abilities to identify creative solutions for atypical client concerns.
  • Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently during periods of high call volume or complex caseloads.
  • Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
  • Conducted thorough follow-ups with customers post-resolution to ensure satisfaction and identify any opportunities for further improvement in the service provided.
  • Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
  • Reviewed legal documents and contracts to determine potential conflicts and disputes.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Data Entry/Executive Secretary - Administrative Office And Business Management

Maysville Community Technical College
Maysville
05.2024

Skills

  • Project Management Capabilities
  • Employee Relations
  • Budget Preparation
  • Performance management understanding
  • Data Analysis Competence
  • Human Resources Experience
  • Training proficiency
  • Computer Skills
  • Clerical Support
  • Benefits Administration
  • Microsoft Office Suite Familiarity

Timeline

Benefits Administrator

Aon Corporation
10.2023 - 12.2023

Resolution Specialist

Amazon
01.2022 - 03.2023

HBS Customer Service Associate

Amazon
09.2020 - 09.2023

Data Entry/Executive Secretary - Administrative Office And Business Management

Maysville Community Technical College

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Rebekah OlingerAdmin