Rebekah Ostwald-Marquez
Williston,ND
Summary
Take-charge professional with 10 years of entrepreneurial experience. Has military training, is passionate about learning, and committed to continual improvement.
Overview
21
21
years of professional experience
Work History
Dog Boarder/Business Owner/Operator
Miss Bekka's Pet Care
03.2012 - Current
- Developed strong relationships with clients, fostering trust and confidence in our services.
- Actively monitored playtime sessions among dogs to maintain safety while encouraging socialization opportunities.
- Assisted in marketing efforts promoting our boarding services through various channels such as social media, website updates, and community events.
- Streamlined scheduling processes for increased efficiency in booking reservations and managing space availability.
- Implemented proper hygiene practices throughout facility to minimize risk of illness transmission among dogs being boarded.
- Increased repeat business through consistent delivery of excellent service and client communication.
- Conducted thorough assessments upon arrival to identify any potential issues or concerns regarding dog's well-being during their stay.
- Provided exceptional customer service through prompt response to inquiries and addressing any concerns or questions from clients promptly.
- Reduced stress levels for dogs by implementing structured daily routines and activities during their stay.
- Improved overall health of boarded dogs with regular exercise sessions tailored to individual needs.
- Managed check-ins and check-outs efficiently, ensuring accurate record-keeping and client satisfaction.
- Handled challenging behaviors calmly and effectively using positive reinforcement techniques.
- Supported special needs dogs by administering medications, following dietary restrictions, and providing extra attention as needed.
- Enhanced customer satisfaction by providing personalized care and attention to each dog boarded at facility.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Drove animals to and from locationsemptied litter boxes and refilled with fresh litter and cleaned animal bedding
Peer Support Specialist
Summit Counseling Services
08.2020 - 02.2021
- Maintained strict data confidentiality and privacy on information related to individuals
- Met with clients to understand individual needs and develop personalized counseling plans
- Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations
- Delivered compassionate care to increase comfort and psychological, social and spiritual well-being
- Helped individuals overcome harmful drug and alcohol addictions
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources
- Instilled hope by promoting positive self-disclosure and actively listening to client needs
- Fostered relationships with patients that encouraged self-awareness and emotional expression
- Aided individuals by developing wellness plans and advance directives to achieve goals
- Referred individuals to outside resources and services for additional support
- Responded to crisis situations when severe mental health and behavioral issues arose
- Completed detailed documentation of sessions, patient notes and recommendations
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys
- Reported unusual activities in patient environments or conditions
- Developed strategies to promote team building and collaboration
- Collaborated to set goals and outline steps to achieve objectives
- Coordinated resources to support clients and help each achieve targets
- Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs
- Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Advocated on behalf of clients to ensure access to appropriate resources and services within community.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Facilitated peer support groups, creating safe space for open discussion and shared experiences.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Recommended upgrades and equipment replacement to reduce technical issues.
- Maintained computers, printers and technical resources to avoid disruption in operations.
Bartender/Bouncer
Heartbreakers
01.2012 - 01.2018
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Managed bar area and handled inventory, regulation compliance and customer relationships
- Upsold customers from shelf to premium brands to help boost sales
- Balanced daily registers and generated sales reports for management
- Planned and coordinated special events to boost customer numbers and profits
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards
- Completed regular bar inventories and daily requisition sheets
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
- Prepared cocktails from bar recipes and served wine, draft and bottled beer
- Checked identification of guests to verify age requirements for alcohol purchase
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Collected and organized daily till totals and tips
- Wiped down tabletops and stoles and mopped floors to maintain clean, well-sanitized environment
- Stocked bar inventory and place orders for products and supplies
- Monitored patrons' intake of alcohol to limit liability of establishment
- Bussed bottles and glassware to preserve clean bar area
- Greeted customers, answered questions and recommended specials to increase profits
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Cleaned up spills and broken glassware and safely disposed of sharp pieces
- Made friendly conversation with customers to provide enjoyable bar experience
- Effectively multitasked within fast-paced environment
- Resolved guest complaints to maintain complete customer satisfaction
- Participated in ongoing training to enhance job skills and knowledge
- Increased sales by encouraging customers to purchase additional products and services
- Furnished patrons with ticket stubs, wrist bands and hand stamps to denote rightful admission.
- Used metal detectors or performed pat-downs and bag searches.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
Bartender/Bouncer
Whispers
01.2012 - 01.2016
- Same responsibilities as Heartbreakers
Night Auditor
Candlewood Suites Hotel
01.2012 - 12.2012
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews
- Audited and balanced cash and credit transactions daily and reset register for next day's operations
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service
- Documented wake-up requests and set up automatic calls in system
- Completed nightly updates to hotel rates and individual room charges
- Maintained cleanliness of bathrooms, lobby and front desk
- Maintained well-stocked and presentable complementary food and beverage station
- Assessed checklist on daily basis and planned shift accordingly
- Assessed data and information to check entries, calculations and billing codes for accuracy
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files
Residential Support Worker
Opportunity Foundation
01.2010 - 01.2012
- Helped residents with activities of daily living, grooming and feeding
- Recorded participants' daily progress, noted trends and addressed negative strategies to help redirect actions and improve progress
- Monitored resident safety and security at residence and on outings in community
- Planned and implemented appropriate activities to encourage residents to be social and active
- Dispensed medications and documented passes to update individual records
- Assisted individuals with completing daily appointments by helping with mobility and transportation needs
- Completed bed, welfare and security checks on residents
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Assisted with lifting patients to move on or off beds
- Provided physical support to assist patients with bathing, dressing and toileting
- Monitored vital signs and medication use, documenting variances and concerning responses
- Laundered clothing and bedding to prevent infection
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Encouraged residents to participate in activities of daily living to enhance personal dignity
- Supported bathing, dressing and personal care needs
- Turned and repositioned bedridden patients to prevent bedsores
- Communicated with patients to determine feelings, need for assistance or social and emotional support
- Safeguarded patient privacy with strict adherence to HIPAA protocols
- Planned and served meals and snacks to patients according to prescribed diets
- Maintained clean and well-organized environment for client happiness and safety
- Improved patient outlook and daily living through compassionate care
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
74 Delta
US Army
01.2007 - 01.2011
- Preventive maintenance checks and services
- Performed inspections to keep equipment in working order
- Abstracted key environmental information to employ wide range of high-tech systems and weaponry
- Operated, monitored and performed limited maintenance on mission-critical systems
- Used technical expertise and sound military judgment to learn and perform complex procedures
- Provided precision to carry out increasingly complex missions
- Reviewed mission tasking, intelligence and weather information
- Operated surveillance, electronic warfare and other weapon systems
- Conducted training to improve troops' abilities
- Researched effects of chemical substances on biological tissues
- Applied knowledge of mathematics, physics, chemistry and biology to support research and experiments
- Worked successfully with diverse group of coworkers to accomplish goals and address issues
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Demonstrated leadership by making improvements to work processes and helping to train others
- Improved operations by working with team members and customers to find workable solutions
- Completed weapons training and evaluations
- Maintained high PT scores for optimal physical fitness
- Planned and conducted tactical and assault support missions
- Performed testing, repair and upgrades on instruments, gauges and recording devices to maintain safety
- Adhered to regulatory and organizational operations policies governing nuclear equipment maintenance and performance
- Upheld strict safety standards by properly collecting, sorting, segregating and packaging radiological waste
- Measured and recorded radiation levels at specific locations
- Completed calculations to determine radiation dosages, timing and intensities of different pieces of equipment
- Tracked radiation exposure for personnel based on activities, time limits and specific work tasks
- Identified opportunities for reducing radiation exposure and implemented proactive or corrective actions
- Tracked intensity and types of radiation in work areas to monitor overall and individual exposures
- Determined effective radiation dosage on tools, instruments and structures.
- Improved response capabilities by conducting regular drills simulating various emergency scenarios related to CBRN threats.
- Implemented safety measures during field exercises to minimize risk and maintain a safe working environment.
- Evaluated new technologies and equipment, recommending updates to enhance overall capabilities of the unit.
- Conducted thorough inspections of protective gear, ensuring proper fit and functionality for all personnel.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Maintained required level of proficiency in use of firearms.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Delivered lifesaving interventions such as CPR and hemorrhage control to stabilize critically injured individuals before evacuation to definitive care facilities.
- Performed preventative maintenance oil changes, tire rotations, filter replacement, and brake jobs to preserve performance and reliability of vehicles.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Waitress/Hostess
Pierce's Steakhouse
01.2006 - 01.2007
Housekeeper
Kings Inn
01.2004 - 01.2006
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Used cleaning chemicals following proper guidelines
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals
- Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits
- Mixed water and detergents in containers to prepare chemical cleaning solutions
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work
- Diagnosed and repaired mechanical issues according to industry standards
- Repaired equipment and machinery, performing maintenance according to updated industry standards
- Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality
- Changed air conditioning filters to improve indoor air quality and help HVAC system perform properly
- Inspected heating, ventilation and air-conditioning systems for efficiency to help maintain good indoor air quality
- Examined alarm systems and portable fire extinguishers for physical damage requiring repair
- Removed snow from sidewalks, driveways and parking areas
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks
- Assisted with installing and maintaining electrical and power systems during remodeling projects
- Used rulers and micrometers to inspect parts and determine dimension requirements
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime
- Identified problems during daily work inspections and addressed concerns.
Education
High School Diploma -
MYCP
Dillon, MTSome College (No Degree) -
University of Montana Western
Dillon, MTDevelopmental Disabilities
MSU Online
Williston, NDSkills
- Issue Resolution
- Attentive and Observant
- Detail-Oriented
- Heavy Lifting
- Ergonomics and Safety Training
- Critical Thinking
- Equipment Preventive Maintenance
- Agility and Endurance
- Discipline and Focus
- Proven ability to learn quickly and adapt to new situations
Accomplishments
Won North Dakota's Strongest Woman in 2018
Won Best of the Bakken 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Peer Support Specialist
Summit Counseling Services
08.2020 - 02.2021
Dog Boarder/Business Owner/Operator
Miss Bekka's Pet Care
03.2012 - Current
Bartender/Bouncer
Heartbreakers
01.2012 - 01.2018
Bartender/Bouncer
Whispers
01.2012 - 01.2016
Night Auditor
Candlewood Suites Hotel
01.2012 - 12.2012
Residential Support Worker
Opportunity Foundation
01.2010 - 01.2012
74 Delta
US Army
01.2007 - 01.2011
Waitress/Hostess
Pierce's Steakhouse
01.2006 - 01.2007
Housekeeper
Kings Inn
01.2004 - 01.2006
High School Diploma -
MYCP
Some College (No Degree) -
University of Montana Western
Developmental Disabilities
MSU Online
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