Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebekah Pappas

Naperville,IL

Summary

Client Manager and team player dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Highly committed and hardworking to maintain quality of services and products.

Overview

14
14
years of professional experience

Work History

Sr. Client Services Manager

Guerrero, LLC
06.2012 - Current
  • Interacted with 30-60 advertising clients on weekly/daily basis to quickly alleviate issues and provide/receive project updates.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Investigated, documented and submitted information to alternate departments about special incidents and complaints and aided with problem solving.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Collected confidential financial information from clients.
  • Processed 30-50 invoices per month for finance department.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up and existing clients.
  • Collaborated with Sales and Creative Departments to handle complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.

Sr. Sales Executive

Guerrero, LLC
02.2010 - 05.2012
  • Cultivated strong business relationships through sales.
  • Demonstrated products and features to customers, answered questions and overcame objections.
  • Employed effective problem-solving techniques to help increasing client satisfaction.
  • Sold Advertisements to new and established customers.
  • Acquired more than $350,000 in new customer business each year.
  • Trained new Sales Associates on products and sales techniques.
  • Achieved Gold Presidents Club status, highest attainable sales status at that time, each full year in this position.
  • Constantly achieved daily revenue bonus goals.

Sales Manager

George Street Photo And Video
01.2009 - 11.2009
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Coached employees in successful selling methods to drive revenue.
  • Supervised sales team of 5 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Organized promotional events and interacted with community to increase sales volume.
  • Produced contracts and proposals for clients.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

Education

Bachelor of Arts - Photography

Columbia College Chicago
Chicago, IL
06.2003

Skills

  • Staff Training
  • Project Oversight
  • Client Interactions
  • Project Facilitation
  • Client Education
  • Accounts Payable and Accounts Receivable
  • Interdepartmental Collaboration
  • Client Interfacing
  • Managing Client Contracts
  • Digital Advertising and Sales
  • Effective Customer Communication

Timeline

Sr. Client Services Manager

Guerrero, LLC
06.2012 - Current

Sr. Sales Executive

Guerrero, LLC
02.2010 - 05.2012

Sales Manager

George Street Photo And Video
01.2009 - 11.2009

Bachelor of Arts - Photography

Columbia College Chicago

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Rebekah Pappas