Rebekah Perry
Summary
Motivated professional experienced in fast-paced environments with a strong work ethic and adaptability. Delivered consistent, organized practices that met company needs while thriving under pressure and mastering new skills. Currently pursuing online studies in HR to further enhance contributions to organizational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Caregiver
Brightstar Healthcare
Flower Mound
09.2024 - 11.2025
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to foster emotional stability and improve overall client well-being.
- Administered medications as per care plans and monitored client health.
- Maintained clean and safe environment to ensure client comfort and security.
- Documented client progress and communicated updates to family members.
- Implemented safety measures to ensure client security during activities.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals based on dietary requirements and assisted with feeding to promote nutritional health.
General Manager
Dunkin' Brands
Oak Point
08.2021 - 07.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to optimize labor costs within budget.
- Tracked monthly sales and generated reports to inform business development strategies.
- Established and maintained effective communication with staff to enhance operational efficiency.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
Call Center Representative
811 texas
Richards
04.2015 - 08.2016
- Answered incoming calls, providing professional and knowledgeable service, fostering positive customer interactions.
- Managed inbound calls, delivering accurate information and support to Texas residents, enhancing customer experience.
- Assisted callers in navigating health and safety resources, ensuring access to critical information.
- Maintained up-to-date knowledge of Texas emergency services and relevant programs.
- Documented caller inquiries and feedback in the customer relationship management system.
Server
Dave and Busters
Frisco
03.2011 - 10.2013
- Delivered excellent customer service to enhance guest experiences in a fast-paced entertainment environment.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Assisted guests with menu selections and food pairings effectively.
- Resolved customer complaints promptly, increasing guest satisfaction and loyalty.
- Maintained cleanliness and organization of dining and gaming areas.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled cash transactions accurately at point-of-sale terminals.
- Coordinated service logistics and setup tasks for special events, ensuring seamless guest experiences.
Education
Frisco High School
Frisco, TexasSkills
- Personal care
- Safety compliance
- First aid and safety
- HIPAA compliance
- Customer relationship management
- Claims processing
- Insurance underwriting
- Budgeting and forecasting
- Effective communication
- Time management
- Problem solving
- Complex Problem-solving
- Dependability
- Reliability and punctuality
- Stress management
- Team member support
Certification
- Tabc
- CPR
- Serve-safe
Timeline
Caregiver
Brightstar Healthcare
09.2024 - 11.2025
General Manager
Dunkin' Brands
08.2021 - 07.2024
Call Center Representative
811 texas
04.2015 - 08.2016
Server
Dave and Busters
03.2011 - 10.2013
Frisco High School