Rebekah Phelps
Louisville,KY
Summary
Seasoned Professional Driver and Process Assistant with a proven track record at Amazon, enhancing customer satisfaction and operational efficiency. Mastered transportation regulations and safety management, alongside fostering robust customer relationships. Achieved significant improvements in workflow and safety protocols, demonstrating meticulous attention to detail and effective oral communication.
Overview
10
10
years of professional experience
Work History
Professional Driver
Swift Transportation
Phoenix, AZ
06.2022 - Current
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
- Enhanced route planning efficiency for optimized travel time and fuel consumption.
- Maintained accurate logs of all deliveries and trips.
- Implemented thorough pre-trip inspections to identify potential mechanical issues before beginning daily routes.
- Established positive relationships with clients, fostering repeat business opportunities for the company.
- Kept completely clean driving record with no reportable incidents.
Transportation Specialist
Amazon
Shepherdsville, KY
08.2021 - 06.2022
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Worked with service providers to resolve issues and correct delays.
- Streamlined communication between departments, enhancing overall operational effectiveness.
- Collaborated with warehouse personnel to ensure accurate inventory management and order fulfillment.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
Process Assistant
Amazon
Shepherdsville, KY
02.2020 - 08.2021
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Improved process efficiency by identifying bottlenecks and implementing streamlined solutions.
- Conducted training and change management processes to improve operations.
- Participated actively in company-sponsored kaizen events, driving continuous improvement efforts and facilitating team building activities.
Associate
Amazon
Shepherdsville, KY
11.2018 - 02.2020
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
Medical Device Recovery Operator
Stericycle
Beaver Dam, KY
07.2017 - 11.2018
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Machine Operator
WPT Nonwovens Corporation
Beaver Dam, KY
06.2014 - 06.2017
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
Education
Diploma -
Ohio County High School
Hartford, KYWelding
Muhlenberg Career Development Center
Greenville, KYSkills
- City and non-city driving
- Transportation Regulations
- Safe Driving Record
- Regulatory Compliance
- Process Documentation
- Assignment Delegation
- Safety Management
- Performance monitoring
- Workflow Management
- Workplace Safety
- Oral communication
- Customer Relationship Management (CRM)
- Attention to Detail
- Preparing reports
Timeline
Professional Driver
Swift Transportation
06.2022 - Current
Transportation Specialist
Amazon
08.2021 - 06.2022
Process Assistant
Amazon
02.2020 - 08.2021
Associate
Amazon
11.2018 - 02.2020
Medical Device Recovery Operator
Stericycle
07.2017 - 11.2018
Machine Operator
WPT Nonwovens Corporation
06.2014 - 06.2017
Diploma -
Ohio County High School
Welding
Muhlenberg Career Development Center