Rebekah Popek

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Entered and processed patients' prescriptions into internal system.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Created several DocuSigns and shipping labels throughout the day.
• Worked closely with management to provide effective assistance for specific aspects of business operations.

Analyzing claim information to identify discrepancies or missing information.

Assessing the information against requirements based on UI Code, Policies, and Procedures

Demonstrating the ability to make logical decisions

Sending employers standard forms to obtain additional information or clear up a discrepancy

Notating all actions taken on a claim clearly and thoroughly

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.

• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.