Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rebekah Ritter

Tucson,AZ

Summary

Versatile and results-driven professional with a proven track record at T&M and Amazon, excelling in ro
les requiring strong leadership and customer service excellence. Skilled in health and safety compliance and electronic health records management, I've significantly enhanced operational efficiency and workforce planning. My adeptness in multitasking and organization, coupled with a commitment to quality assurance, positions me as a valuable asset to any team.

Overview

7
7
years of professional experience

Work History

Cleaning Team Leader

T&M
Tucson, AZ
03.2024 - Current
  • Conducted regular inspections to ensure that work was completed according to standards.
  • Swept and damp-mopped private stairways and hallways.
  • Enforced company policies among all employees involved in cleaning operations.
  • Worked closely with management to develop strategies for improving efficiency within the cleaning department.
  • Planned daily tasks for each cleaner as well as long-term goals for the team as a whole.
  • Provided guidance to cleaners on proper cleaning techniques and procedures.
  • Created detailed instructions for how to use various pieces of equipment safely and effectively.
  • Developed and maintained a positive working environment for all team members.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Polished furniture and room accessories to keep all areas bright and fresh.

Delivery Driver

DoorDash
Tucson, AZ
02.2023 - Current
  • Monitored fuel level throughout shift and refueled when necessary.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Assisted warehouse personnel in packing orders when necessary.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Notified customers of delays to decrease calls to support.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Kept accurate logs of all deliveries and trips.

Customer Service Agent

Amazon Pharmacy
Tucson, USA
11.2022 - 12.2023
  • Troubleshooting computer software.
  • Created reports detailing customer interactions for management review.
  • Assisting customers with technical issues.
  • Transferring In/Out Prescriptions.
  • Contacting the doctor's office for prescription refills and prior authorization.
  • Contacting insurance companies about claims on prescriptions.
  • Contacting pharmacies for prescription transfers.
  • Sending claims to the billing department.
  • Signing up customers with Amazon Pharmacy.
  • Processed refunds, returns, exchanges, and order cancellations according to policy.
  • Tracked orders from placement to delivery using internal systems.
  • Followed up with customers via phone or email after purchase was made to ensure satisfaction.
  • Resolved customer complaints quickly and efficiently.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.

Sales Representative

Verizon Wireless
Tucson, USA
09.2021 - 10.2022
  • Developed and maintained relationships with customers to ensure repeat business.
  • Analyzed market trends to identify potential sales opportunities.
  • Identified areas of improvement in existing processes and implemented solutions accordingly.
  • Negotiated pricing contracts with customers to maximize profits.
  • Maintained accurate records of all sales and prospecting activities.
  • Reviewed monthly performance against targets set by management team.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Provided technical support for customers using the company's products or services.
  • Generated new sales leads through cold calling and networking activities.
  • Researched competitors' products, prices, and sales techniques.
  • Listened to customer needs to identify and recommend best products and services.

Human resources Administration

Amazon, Red letter logistics
Tucson, USA
05.2020 - 05.2021
  • Collaborated with Human Resources to facilitate new hire onboarding paperwork distribution.
  • Worked closely with Human Resources team in recruiting qualified candidates for open positions within Housekeeping Department.
  • Coordinated training sessions on various aspects of Human Resources compliance.
  • Monitored changes in legislation affecting human resources functions such as minimum wage rates or benefits administration.
  • Collaborated with human resources department to ensure compliance with all relevant laws regarding employee health benefits.
  • Answered routine questions from employees regarding policies, procedures or benefits plans; referred complex inquiries to Human Resources staff members when necessary.
  • Ensured compliance with all legal requirements relating to human resources administration.
  • Maintained up-to-date knowledge of company policies and procedures regarding human resources matters.
  • Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
  • Assisted with preparing weekly payroll records for submission to Human Resources department.
  • Coordinated with the human resources team on staffing issues such as recruitment, onboarding, performance reviews, disciplinary actions.
  • Assisted in developing organizational policies and procedures related to human resources activities.
  • Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.
  • Developed and implemented human resources strategies to support organizational goals.
  • Served as primary contact for vendors providing technical support services related to Human Resources Information Systems.

Medical Assistant

Banner Health Orthopedic Trauma
Tucson, USA
05.2018 - 12.2019
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Collected samples from patients for laboratory testing purposes.
  • Organized patient charts before each day's clinic sessions began.
  • Administered injections, medications and treatments as directed by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Documented notes during patient visits.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Incorporated outside records into charts and EHR.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Changed dressings on wounds to prevent infection and check for healing.

Education

State License - Real Estate

Hogan School of Real Estate
Tucson, AZ
07-2023

Diploma - Medical Assistant

Brown Mackie College
Tucson, AZ
10.2014

High School diploma -

Catalina Magnet High School
Tucson, AZ
05-2010

Skills

  • Strong leadership
  • Health and safety compliance
  • Scheduling expertise
  • Workload prioritization
  • Quality assurance and control
  • Customer service
  • Payroll processing
  • Supply inventory management
  • Benefits administration
  • Staff scheduling
  • Workforce planning
  • Background checks coordination
  • Onboarding and orientation
  • Recruitment and selection
  • Internal communications
  • Medical office administration
  • Phlebotomy
  • EKG set up and monitoring
  • Stocking supplies
  • General housekeeping
  • Medical terminology
  • Inventory and supply management
  • Medical office management
  • Specimens collection and processing
  • Clinical and administrative support
  • Vital sign monitoring
  • Electronic health records
  • Medical billing and coding
  • Wound care and irrigation
  • Electrocardiography (EKG)
  • Telehealth coordination
  • Scheduling
  • Prioritization
  • Spreadsheets
  • Escalation management
  • Documentation
  • [Software] CRM system proficiency
  • Administrative support
  • Call management
  • Dispute resolution
  • Call center experience
  • De-escalation techniques
  • Live chat support
  • Multitasking and organization
  • Adaptability and flexibility

References

References available upon request.

Timeline

Cleaning Team Leader

T&M
03.2024 - Current

Delivery Driver

DoorDash
02.2023 - Current

Customer Service Agent

Amazon Pharmacy
11.2022 - 12.2023

Sales Representative

Verizon Wireless
09.2021 - 10.2022

Human resources Administration

Amazon, Red letter logistics
05.2020 - 05.2021

Medical Assistant

Banner Health Orthopedic Trauma
05.2018 - 12.2019

State License - Real Estate

Hogan School of Real Estate

Diploma - Medical Assistant

Brown Mackie College

High School diploma -

Catalina Magnet High School

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Rebekah Ritter