Heather Henson BSRC RRT
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Staff Respiratory Therapist
Christus Trinity Mother Frances Hospital
02.2022 - Current
- Managed and operated mechanical ventilators to deliver airway management.
- Provided antibiotics, bronchodilators and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
- Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
- Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
- Educated patient and family on patient's illness and available remedies.
Pediatric Tracheostomy Educator/Sleep Clinic Coordinator
University Hospital
08.2020 - 02.2022
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Senior Marketing Specialist
Alliance Medical Supply
06.2019 - 04.2020
- Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.
- Identified appropriate marketing channels and target customers for campaigns.
- Monitored trends in social media, industry and competitive landscape to create new material.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Collaborated with external creative agencies to produce and distribute marketing materials.
Clinical Liaison
Aveanna (formerly Epic)
06.2014 - 05.2019
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Verified insurance coverage for patients and worked with clinic to schedule doctor visits and therapy sessions.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Taught patients and families to use at-home medical equipment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Respiratory Care
UT Health Science Center San Antonio
San Antonio, TX05.2023
Skills
- Strong Clinical Judgment
- MS Office Proficiency
- Care Plan Management
- Staff Development
- Care Coordination Support
- Individualized Treatment Plans
- Patient Care Services Coordination
- Patient and Caregiver Education
- Client Satisfaction
Timeline
Staff Respiratory Therapist
Christus Trinity Mother Frances Hospital
02.2022 - Current
Pediatric Tracheostomy Educator/Sleep Clinic Coordinator
University Hospital
08.2020 - 02.2022
Senior Marketing Specialist
Alliance Medical Supply
06.2019 - 04.2020
Clinical Liaison
Aveanna (formerly Epic)
06.2014 - 05.2019
Bachelor of Science - Respiratory Care
UT Health Science Center San Antonio
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