Rebekah Schoettle
Oil City,PA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Crosby’s. Excelled in conflict resolution, staff training, and P&L management. Demonstrated expertise in teamwork, collaboration, and complex problem-solving. Achieved significant improvements in operational efficiency and employee engagement without compromising on service quality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Leader
Crosby’s
05.2017 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members
- Understanding all aspects of P&L statements.
- Creating schedules
- Bookwork , ordering and doing inventory.
Associate
Shell
05.2011 - 09.2014
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- Staff Training
- Documentation And Reporting
- Complex Problem-Solving
- Overseeing Daily Activities
- Conflict Resolution
- Staff education and training
- Cash Handling
- Flexible Schedule
- Shift Scheduling
- Evaluating Employee Work
- Onboarding and Orientation
Certification
Ramp Certified
Tim Hortons Certified
Subway Certified
Food Manager Certified
Timeline
Team Leader
Crosby’s
05.2017 - Current
Associate
Shell
05.2011 - 09.2014
Ramp Certified
Tim Hortons Certified
Subway Certified
Food Manager Certified
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