Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rebekah Simonoff

Pompano Beach ,Florida

Summary

Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment.

Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Hard worker experienced in customer service, sales , problem solving, claims adjusting , and time management. Aiming to leverage my diverse skills to fill a role at your company. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Auto Desk Adjuster

Pilot Catastrophe
Mobile, AL
03.2024 - 11.2024
  • Completed Virtual assist calls with insureds
  • Created estimates for damages via CCC.
  • Handled towing and storage fees.
  • Communicated with various body shops and contractors to get insureds back to pre-loss condition.
  • handled and closed 100+ claims.
  • Issued out checks/QCP to insureds/ body shops.

Technical Support Representative

Concentrix
Tampa, FL
01.2023 - 12.2023
  • Provided technical assistance to customers through phone, email and chat support.
  • Resolved escalated customer service issues in a timely manner.
  • Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Created reports on customer complaints and feedback for management review.
  • Documented all activities related to technical support including processes, updates, changes made.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Supported customers with online billing, access, and account issues.
  • Developed and maintained strong relations with customers to meet quality expectations.

Store Manager

Arkos Flooring
Deerfield Beach, FL
11.2021 - 12.2022
  • Recruited, trained and supervised new employees.
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.
  • Monitored inventory levels and placed orders to restock shelves.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Performed regular price checks to ensure competitive pricing.
  • Developed relationships with suppliers to negotiate better prices.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Administrative Assistant

Eagle Demolition
Pompano Beach , FL
01.2017 - 10.2021
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Monitored progress on projects assigned by upper management.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Education

High School Diploma -

Boca High
Boca Raton
01-2011

Skills

  • Workflow Management
  • Prioritization
  • Property Damage Assessment
  • Insurance knowledge
  • Microsoft Office
  • Automobile appraisals
  • Policy investigations
  • Claims Processing
  • Claims Investigation
  • Advanced computer skills
  • Sales background
  • Quick Books
  • Multitasking and prioritization
  • Bookkeeping
  • Scheduling

Certification

  • State Farm Auto Certification
  • State Farm Policy Certification
  • State Farm Estimating Certification

Languages

Portuguese
Native/ Bilingual
Spanish
Limited

Timeline

Auto Desk Adjuster

Pilot Catastrophe
03.2024 - 11.2024

Technical Support Representative

Concentrix
01.2023 - 12.2023

Store Manager

Arkos Flooring
11.2021 - 12.2022

Administrative Assistant

Eagle Demolition
01.2017 - 10.2021

High School Diploma -

Boca High

Similar Profiles

CREATE PROFILE
Rebekah Simonoff