REBEKAH SNYDER
Murphy,NC
Summary
I have significant customer service experience and am pursuing employment where good customer service and a positive attitude will make a difference. My diverse work experience has enhanced my customer service skills in responding to emergency situations, maintaining a calm demeanor under pressure, administering emergency medical procedures, and maintaining physical fitness standards that would allow me to execute the responsibilities of a flight attendant with exceptional proficiency.
Overview
12
12
years of professional experience
Work History
Investigator
Clay County Sheriff’s Office
Hayesville, NC
08.2023 - Current
- Handled sensitive information in cases and maintained strict standards of confidentiality.
- Adhered to departmental policies and OSHA guidelines.
- Prepared detailed reports summarizing investigative activities and results.
- Collaborated with various local, state, and federal law enforcement agencies on criminal investigations.
- Responded to all calls in a professional manner, representing the face of the Sheriff's Office in any type of situation.
Deputy/Investigator
Cherokee County Sheriff’s Office
Murphy, NC
07.2018 - 08.2023
- Responded to a broad range of calls for service, extending from civil complaints to hostage situations and effectively resolved every situation.
- Performed emergency medical care to victims and individuals who had overdosed.
- Responded to calls involving individuals with disabilities or mental health issues.
- Worked flexible and rotating shifts as well as on-call shifts.
- Earned the Advanced Law Enforcement Certificate, which requires a combination of education, extensive training hours, and experience.
Food and Customer Service
Rib Country
Murphy, NC
05.2017 - 07.2018
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Customer Service Representative
Mariner Finance
Jacksonville, NC
01.2016 - 05.2017
- Provided exceptional customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
Food and Customer Service
Cracker Barrel
Jacksonville, NC
07.2014 - 12.2015
- Served meals to customers in a friendly and courteous manner.
- Delivered food orders promptly and accurately to guests tables.
- Prepared beverages such as coffee, tea, soda..
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
Food and Customer Service
Brother’s Restaurant
Murphy, NC
10.2011 - 07.2014
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Education
Master of Science (M.S.) - Criminal Justice
Southern New Hampshire University
Manchester, NH01.2018
Bachelor of Arts (B.A.) - Criminology
University of North Carolina Wilmington
Wilmington, NC01.2015
High School Diploma -
Tri-County Early College High School
Murphy, NC05.2013
Skills
- Ability to provide exceptional customer service in any given circumstance
- Ability to maintain a positive and friendly demeanor throughout any situation
- Effective communication skills, including the ability to de-escalate irate and even hostile individuals
- Crisis management experience and ability to remain calm and composed in emergencies
- Adaptability to changing situations, schedules, and unforeseen challenges
- Ability to multitask with efficiency
- Ability to perform emergency procedures and care
Timeline
Investigator
Clay County Sheriff’s Office
08.2023 - Current
Deputy/Investigator
Cherokee County Sheriff’s Office
07.2018 - 08.2023
Food and Customer Service
Rib Country
05.2017 - 07.2018
Customer Service Representative
Mariner Finance
01.2016 - 05.2017
Food and Customer Service
Cracker Barrel
07.2014 - 12.2015
Food and Customer Service
Brother’s Restaurant
10.2011 - 07.2014
Master of Science (M.S.) - Criminal Justice
Southern New Hampshire University
Bachelor of Arts (B.A.) - Criminology
University of North Carolina Wilmington
High School Diploma -
Tri-County Early College High School
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