Summary
Overview
Work History
Education
Skills
Timeline
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Rebekah Sosa

Tampa,FL

Summary

Highly skilled Service Administrator with background in managing, coordinating, and supporting daily operational activities. Familiarity with service contracts, scheduling maintenance tasks, and handling customer complaints underlines strong ability to ensure smooth business operations. Exemplary communication skills and problem-solving abilities contribute to effective team collaboration and improved client satisfaction. Previous roles highlight impact made through efficient process management and proactive troubleshooting.

Overview

10
10
years of professional experience

Work History

Service Administrator

Cool Breeze Beverages
Tampa, FL
06.2024 - 10.2024
  • Collaborates with the service team to efficiently assign tasks to technicians and coordinate dispatching to customer locations, ensuring timely and effective service delivery.
  • Coordinates with the warehouse to guarantee the availability of machines and parts, managing inventory levels and facilitating smooth operations.
  • Serves as the primary contact for customers requiring onsite machine service, providing prompt and professional assistance.
  • Manages customer information in QuickBooks, including the creation and updating of accounts to ensure accuracy and comprehensive record-keeping.
  • Handles invoicing and purchase orders, overseeing parts and service transactions, and tracking payments to ensure financial accuracy and timely processing.
  • Maintains and updates technician logs and the job board, ensuring all service activities are recorded and tracked efficiently.
  • Performs a range of administrative tasks, including scanning, filing, updating logs, and managing service calls to support overall office operations.

Administrative Assistant

Cigar City Ventures of Tampa Bay
Tampa, FL
01.2024 - 06.2024
  • Oversees comprehensive record management, including meticulous maintenance and updating of vendor information, inventory records, and tax documentation to ensure accuracy and compliance.
  • Prepares and reviews order invoices and purchase orders, ensuring precision in billing and procurement processes, and resolving discrepancies to maintain financial integrity.
  • Monitors and manages inventory levels, conducting regular audits to track stock availability, optimize supply chain efficiency, and prevent shortages or overstock situations.
  • Coordinates with vendors and internal teams to streamline procurement processes, negotiate terms, and address any issues related to product orders or delivery.
  • Utilizes advanced software tools to track and analyze inventory trends, generating reports to inform strategic decision-making and improve operational efficiency.
  • Supports administrative operations by performing various clerical tasks such as data entry, document preparation, and office organization, contributing to overall productivity and efficiency.
  • Assists with special projects and provides additional clerical support as needed, demonstrating flexibility and a proactive approach to meet evolving business needs.

Permanent Makeup Artist

Self-employeed
Tampa, FL
06.2021 - 01.2023
  • Consult with clients to design personalized cosmetic brow and lip treatments based on individual specifications, ensuring a tailored approach to each client's needs.
  • Provide detailed explanations of pre- and post-service care for cosmetic tattoos, as well as outlining what clients can expect during the procedure, to ensure a comprehensive understanding and enhance client experience.
  • Proficient in Microblading, Powder Brows, Combo Brows, and Lip Blushing techniques, demonstrating advanced skills in various cosmetic tattoo styles.
  • Adhere to stringent infection control protocols to maintain a sterile and safe work environment at all times, ensuring the highest standards of hygiene and client safety.
  • Follow studio policies and procedures related to safety and service practices, addressing customer complaints promptly and through the appropriate channels to resolve any issues effectively.

Social Media Outreach/ Administrative Assistant

Duvolle Brands
Clearwater, FL
02.2019 - 02.2020
  • Spearheaded brand outreach initiatives, collaborating with social media influencers and personalities to expand brand visibility and engagement through strategic partnerships.
  • Acted as the primary brand liaison, negotiating and brokering deals with social media influencers and their management teams, ensuring mutually beneficial agreements and effective collaborations.
  • Coordinated with talent on contract negotiations and sponsorship guidelines, overseeing the scheduling and execution of social media posts, and providing diligent follow-up to ensure compliance and campaign success.
  • Contributed to content creation and refinement, including writing and editing website copy, promotional emails, and social media posts across various platforms to maintain a consistent and compelling brand voice.
  • Managed clerical and administrative tasks such as email correspondence, mail distribution, and supply orders, providing essential support to streamline office operations and enhance overall efficiency.
  • Monitored and reported on campaign performance, analyzing data to provide insights and recommendations for future marketing strategies and influencer partnerships.

Administrative Assistant

McNICHOLS Company
Tampa, FL
08.2017 - 06.2018
  • Managed a range of administrative duties, including answering company phone calls, directing inquiries, handling email correspondence, filing documents, and performing data entry to ensure smooth office operations.
  • Welcomed and assisted company guests and visitors, maintaining a professional reception area and ensuring a positive first impression of the company.
  • Oversaw supply inventory levels, monitoring and ordering supplies as needed to support all departments and ensure uninterrupted operations.
  • Coordinated travel arrangements for employees across various branches in the United States, managing itineraries and logistics to facilitate smooth and efficient travel.
  • Provided comprehensive clerical support to multiple departments, contributing to the overall efficiency of the organization through various administrative tasks.
  • Assisted with employee onboarding, including organizing orientation sessions and maintaining up-to-date employee records to support effective human resources management.
  • Implemented and maintained office procedures to improve workflow and productivity, including the development of new processes for administrative tasks.
  • Facilitated communication between departments, ensuring timely and accurate information flow to support collaborative efforts and project coordination.

Dispatcher

ThyssenKrupp Elevator
Tampa, FL
03.2015 - 07.2017
  • Floor Trainer for Service Call Handlers, responsible for training and guiding new team members in effective service call management and dispatch protocols.
  • Utilize Servigistics, the dispatching and ticket management system, to accurately assign work orders to appropriate mechanics, ensuring efficient and timely service.
  • Ensure timely ticket acceptance and closure by providing necessary follow-up and monitoring progress to meet service level agreements.
  • Leverage GPS technology to locate the nearest available mechanic for urgent elevator entrapments, optimizing response times and service efficiency.
  • Monitor mechanics’ ticket volumes using the Gantt view, making strategic decisions on dispatch options to balance workload and improve operational effectiveness.
  • Communicate directly with customers to provide updates on service status, addressing inquiries and ensuring a high level of customer satisfaction.
  • Perform assignment confirmations and follow-up tasks, ensuring all service requests are accurately tracked and resolved.
  • Serve as a Subject Matter Expert on the Servigistics application, offering support for application use and troubleshooting issues to enhance system performance.
  • Assist with system or process testing as required, contributing to the development and refinement of operational procedures and tools.
  • Provide backup support to Call Handlers by answering customer calls and emails routed to the Dispatch Center, ensuring continuous coverage and service quality.

Education

High School Diploma -

H.B. Plant High School
Tampa
05-2007

Skills

  • Cross-functional coordination
  • Scheduling appointments
  • Front office administration
  • Organization and recordkeeping
  • Documentation and control
  • Quality Assurance
  • Record-keeping
  • Workflow Management
  • Scheduling and calendar management
  • Task Delegation
  • Administrative background
  • Inventory Control
  • Document Management
  • Event Planning

Timeline

Service Administrator

Cool Breeze Beverages
06.2024 - 10.2024

Administrative Assistant

Cigar City Ventures of Tampa Bay
01.2024 - 06.2024

Permanent Makeup Artist

Self-employeed
06.2021 - 01.2023

Social Media Outreach/ Administrative Assistant

Duvolle Brands
02.2019 - 02.2020

Administrative Assistant

McNICHOLS Company
08.2017 - 06.2018

Dispatcher

ThyssenKrupp Elevator
03.2015 - 07.2017

High School Diploma -

H.B. Plant High School

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Rebekah Sosa