Rebekah Gotz
Sunset,UT
Summary
Proactive ,efficient, reliable, and empathetic certified nursing assistant commended for chart accuracy, effective team collaboration and unprecedented patient relations. Team player capable of interacting with patients from diverse cultures and backgrounds. In-depth knowledge of medical terminology and HIPAA regulations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Care Technician-IMC
Ogden Regional Medical Center
2023.09 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
CNA-ICU
Davis Hospital & Medical Center
2022.12 - 2023.02
- Hourly Rounding
- No Pass Zone
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals along with checking sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines with physical therapist, nurses, and care team.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Wound Care and Hyperbaric CNA
Davis Hospital & Medical Center
2021.09 - 2023.02
- Transported patients between rooms and appointments or testing locations.
- Checked patient vitals
- Maintain high hygiene standard precautions and healthcare facility standard precautions for COVID-19
- Cleanse wounds and surrounding area minimize bacterial and infection complications
- Checked supply availability and laid out instruments for nurses in patient rooms.
- Restocked supplies
Intermountain Insurance Biller-Remote Utah
R1 RCM Inc.
2019.11 - 2021.09
- Collected premiums and issued accurate receipts by applying or adjusting cpt codes.
- Checked documentation for accuracy and validity on updated systems either via electronically or paper submission.
- Avoid revenue loss by tracking all pending authorizations and resolve discrepancies.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Maintained strong knowledge of medical terminology to better understand services and procedures performed in emergency departments.
- Maintain 95% and above quality
- Calculated and adjusted patient medical bills from the emergency department send to insurance companies or to be further audited.
Certified Nursing Assistant
Davis Hospital And Medical Center
2017.12 - 2019.10
- • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
- • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
- • Cared for average of 10 patients per 12 hour day in hospital facilities, delivering high-quality, efficient support to meet all needs
- • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- • Checked patient vitals such as temperature, blood pressure, blood sugar, and take specimen samples
- Inform registered nurse any new or changes of signs and symptoms patient is experiencing.
Blend Technician
Land O'Lakes Inc
2015.05 - 2017.11
- Responsible for incorporating remaining ingredients requirements for final products. Set and monitored product standards, examining lab results of samples of raw products less than 20 minutes per blender
- Review final product to meet order deadlines and ensure quality product
- Strong communication skills demonstrated daily through analysis and relaying of information between shifts, group-leaders, supervisors, and varying departments
- Daily safety checks secured by functionality of equipment and mechanical diagnostics and corrections
- Training in chemical safety and personal protective equipment in compliance with O.S.H.A. standards
- Safety liaison; attendance at safety meetings, implementation and evaluation of safety protocols
Certified Nursing Assistant/ Patient Care Assistant
Ministry Saint Joseph's Hospital
2014.10 - 2015.05
- Compassionate and sincere interaction with patients and families. Honest and constructive interactions with co-workers
- Proficient at standard and isolation precautions
- Assistance and care for post-operative patients until discharge
- Displayed strong clinical skills in assessing vital signs, performing glucose checks, and providing pre-operative and post-operative care
- Collected patient specimens and data, including: vital signs, input/output and other delegated measurements
- Used proper documentation standards, monitored and documented fluid intake and output levels, used proficiency in basic skills of patient care complied with HIPAA standards in all patient documentation and interactions
- Accurate and timely completion of patient records including vitals, basic care, glucose levels, input and output, and activities of daily living (ADL)
Care Giver
Stoney River Assisted Living
2014.06 - 2014.10
- Maintained accurate records of patient care, condition, progress and concerns
- Care focused on physical, emotional, psychological, and spiritual well-being of residents and families
- Maintained a clean, healthy and safe environment
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
Lead Customer Service Representative
Pick 'n Save
2013.08 - 2014.08
- Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Trained, oversaw and mentored new team members to strengthen performance and job expertise
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Took initiative during down time to complete tasks such as restocking products on shelves and spot cleaning
- Identified potential shoplifters and alerted management
Housekeeper
Pittsville Therapy Services
2010.01 - 2014.06
- Implemented preventive maintenance practices. Upheld equipment guidelines to reduce downtime
- Accepted accountability for all assigned building keys, master keys and access cards
- Cleaned, stocked, organized all therapy rooms once a week by replacing used towels, linens, vacuuming floors, making beds and restocking bathroom items
- Collected trash and moved garbage cans from kitchen areas to pick-up stations
- Spot cleaned walls, carpets and light fixtures
- Disinfected and mopped bathrooms to keep the facility sanitary and clean
Waitress Cook Cashier Trainer
Spikes Cafe
2010.08 - 2013.06
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Counted cash in register drawer at beginning and end of shift
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Worked closely with owner to solve problems and handle customer concerns
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs
- Cleaned dishes with detergent, rinsing and sanitizing chemicals in less than 10 minutes-compartment sink
Education
Associates of Science - General Studies
Weber State University
Ogden, Utah07.2022
Credits for an Associates Degree -
UW-Stevens Point | Marshfield Campus
Marshfield, WI2015
Acute Care C.N.A Certificate - Nursing Assistant - Acute Care
Mid-State Technical College
Wisconsin Rapids, WI07.2014
High School Diploma -
Pittsville High School
Pittsville, WI05.2014
C.N.A. Certificate - Certified Nursing Assistant
Mid-State Technical College
Wisconsin Rapids, WI04.2014
Skills
- Problem Solver
- Detail-Oriented
- Loyal hard worker
- Professional Communications
- American Heart Association First Aid, CPR, and AED certified
- Patient/family focused
- Medical terminology knowledge
- Organized and efficient server
- Thrives in fast-paced environment
- Adept at prioritizing/managing deadlines
- Organized and efficient customer/patient-focused care
Accomplishments
- Attentive Customer Service Representative with 5 years achieving customer service satisfaction and customer retention goals; Independent and quick thinking team player seeking a role offering increased responsibility
- Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals
Certification
- Certified Nursing Assistant 07/31/2018-current
- First Aid, CPR, AED
Timeline
Patient Care Technician-IMC
Ogden Regional Medical Center
2023.09 - Current
CNA-ICU
Davis Hospital & Medical Center
2022.12 - 2023.02
Wound Care and Hyperbaric CNA
Davis Hospital & Medical Center
2021.09 - 2023.02
Intermountain Insurance Biller-Remote Utah
R1 RCM Inc.
2019.11 - 2021.09
Certified Nursing Assistant
Davis Hospital And Medical Center
2017.12 - 2019.10
Blend Technician
Land O'Lakes Inc
2015.05 - 2017.11
Certified Nursing Assistant/ Patient Care Assistant
Ministry Saint Joseph's Hospital
2014.10 - 2015.05
Care Giver
Stoney River Assisted Living
2014.06 - 2014.10
Lead Customer Service Representative
Pick 'n Save
2013.08 - 2014.08
Waitress Cook Cashier Trainer
Spikes Cafe
2010.08 - 2013.06
Housekeeper
Pittsville Therapy Services
2010.01 - 2014.06
Associates of Science - General Studies
Weber State University
Credits for an Associates Degree -
UW-Stevens Point | Marshfield Campus
Acute Care C.N.A Certificate - Nursing Assistant - Acute Care
Mid-State Technical College
High School Diploma -
Pittsville High School
C.N.A. Certificate - Certified Nursing Assistant
Mid-State Technical College
- Certified Nursing Assistant 07/31/2018-current
- First Aid, CPR, AED
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