Rebekah Stansbury
Springfield,TN
Summary
A versatile and dynamic leader with the ability to learn quickly. Outgoing and friendly, yet focused and calm under pressure. Passionate about fostering a positive and results-oriented team culture. A keen eye for innovation coupled with a desire to use extensive guest service experience to transform ordinary moments into something extraordinary.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Staff Accountant
Four Seasons Hotels and Resorts
10.2023 - Current
- Oversaw payroll processes, ensuring timely payments to employees, and maintain general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
- Assisted with annual budgeting process, aligning departmental goals with organizational objectives for optimal resource allocation.
- Conducted audits of internal controls, resulting in improved operational efficiency and reduced risk exposure.
- Managed year-end reporting processes, including W-2 generation and distribution for employees.
- Managed monthly financial close process, ensuring accuracy and compliance with accounting standards.
- Developed and maintained comprehensive financial reporting tools to enhance decision-making processes.
- Led training sessions for junior accountants on accounting software and best practices to improve team performance.
- Developed streamlined workflows for payroll processing, improving accuracy and consistency.
- Collaborated with cross-functional teams to analyze financial data, supporting strategic initiatives and budget planning.
- Prepared detailed reconciliations for balance sheet accounts, identifying discrepancies and implementing corrective actions.
- Trained junior staff on payroll procedures and software usage, enhancing team efficiency.
- Collaborated with HR to resolve employee inquiries regarding pay discrepancies and benefits.
Accounting Generalist
Four Seasons Hotel And Private Residences
02.2023 - Current
- Reviewed and evaluated group applications for credit.
- Gathered backup and prepared documents to respond to all credit card disputes and chargebacks.
- Completed various billing functions ensuring all revenue was posted and accurate, all deposits were collected and applied, and the final payment was processed in a timely manner.
- Maintained and improved deposit collection processes for groups. Collaborated to fine tuned accuracy of final estimates with service managers.
- Handled day-to-day DMCR transactions ensuring all wires and check pavements were accurately logged and the appropriate back up was posted.
- Held training sessions with the front desk to provide guidance on proper billing procedures. Educated front office team on local and corporate policies regarding financial transactions and procedures.
- Reviewed all open folios daily, assisting the front office in processing payments and closing open folios in accord with the internal control.
Hotel Assistant Manager
Four Seasons
09.2022 - 02.2023
- Supervised team of front office and guest service agents and helped to resolve issues arising during shifts.
- Provided exceptional service and assistance to guests.
- Prepared bills for guests and resolved any erroneous charges.
- Trained new associates, developing training plans and demonstrating best methods for serving clients and guests.
- Developed team communications and information for meetings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction.
- Developed process and improvements for communications agents to maximize team agility and performance.
- Evaluated associates strengths and assigned tasks based upon experience and training.
- Supervised labor costs and departmental expenses to remain in line with budget.
Director of Rooms
Southern Hotel
05.2021 - 09.2022
- Oversaw hotel administrative processes, training staff and monitoring budgets for proper planning, compliance and organization.
- Estabilished brand standards for Rooms division for Front desk, Concierge, Reservations, Bellperson, Housekeeping, and Engineering.
- Developed and met marketing objectives leading to an increase in revenue by 20%, and a 15% increase in RevPAR across all room types.
- Managed inventory reducing vendor costs and made scheduling recommendations reducing CPOR by 8%.
- Implements and manages daily goal communication, associate improvement, compliance with standards of performance, service recovery and problem resolution
- Disseminate feedback from guest surveys, guest satisfaction and service failure measurements and then coaches accordingly.
- Created and maintained a custom Guest services and Housekeeping training programs align all new hires with the hotel's standards and culture.
- Launched Front-office and Housekeeping programs that boosted morale and encouraged team to deliver exceptional service and cost control.
- Monitored payroll ensuring that productivity and service levels are maintained throughout the year.
- Oversaw the development of the inaugural in-room dining program.
- Consistently met or exceeded annual and quarterly sales goals, while maintaining costs, and keeping employee turnover low.
Director of the Front Office
Southern Hotel
11.2019 - 05.2021
- Oversaw all areas of Guest Service including Reception, Concierge, Bellperson, Reservations, and Group block coordinators.
- Strategized with team on new processes and actively shared ideas, opinions and suggestions to improve environment and hotel experience.
- Instilled a culture of care and purpose in the Guest Services team.
- Coordinated with housekeeping and maintenance department heads to resolve issues with guest rooms leading to a 27% increase in guest satisfaction on surveys.
- Designed guest services work schedules to address complete operational needs and reduce labor costs by 10%.
- Resolved guest issues and incidents quickly, communicating results with other department heads.
- Implemented pre-arrival call program to deliver exceptional guest experience.
- Refined sales and business strategies to maximize revenues and profitability, increasing YoY revenue by 18%.
- Devised an inventory system for the gift shop that streamlined operations and led to a 10% increase in sales.
- Assisted Housekeeping and Sales in the selection of upgraded rooms for VIPs.
- Managed, rewarded, coached, counseled, disciplined and terminated employees based on performance.
Front Desk Agent
Southern Hotel
05.2017 - 11.2019
- Greeted guests upon arrival, offered assistance and answered questions to build guest engagement.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Banquet Captain/Pastry Chef
Oxlot 9
10.2015 - 04.2017
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Sought out opportunities to build strong guest relations.
- Consulted with department heads to monitor and assist in managing the logistics and timelines of events.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Managed budgeting and invoicing for both large and small-scale events.
- Performed cost-benefit analysis for corporate and social events.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Closely monitored timeliness and quality of food delivery at high-volume events.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
Service Manager
Martini’s
01.2012 - 10.2015
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Set and administered department budgets for expenditures, and labor.
- Trained staff on standards, efficiency and conflict resolution in order to deliver exceptional service.
- Maintained professional demeanor by calmly addressing unhappy guests and quickly rectifying the situation.
- Reduced workflow inconsistencies by recruiting and hiring service minded staff members who are able to cross train and fill positions in different areas.
- Developed an international dinner series to build sales during off-season months.
- Assisted in organizing and overseeing inventory and invoice entry assignments to drive accurate data collection and assess operational excellence.
Designated Trainer
The Cheesecake Factory
08.2009 - 01.2012
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
Banquet Captain
Disneyland Resort
09.2006 - 08.2009
- Delegated tasks to staff members to maximize production under tight deadlines.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Orchestrated positive customer experiences by overseeing every area of front of house operations.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Coordinated with catering department about event changes and implemented requested adjustments.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
Manager
Mimi's Cafe
12.2001 - 06.2006
- Worked as a designated traveling manager to oversee new store openings.
- Monitored expenditures to mitigate risk of overages.
- Recruited and hired top performers to add talent and value to the location.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager, Banquet Captain
Crescent Club
01.1999 - 11.2001
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to guest satisfaction.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Developed and maintained relationships with guests and suppliers through account development.
Education
Bachelor of Arts Degree - Molecular, Cellular, and Developmental Biology
University of Colorado At Boulder
Boulder, CO05.2015
Skills
- Payroll Processing
- Bank Reconciliation
- Monthly / Quarterly / Year End Reports
- Workflow Optimization
- Revenue Management
- Team Leadership
- Guest Relations
- Working Proficiency Spanish
Accomplishments
- Collaborated with cross functional teams to increase the accuracy and efficiency of payroll .
- Assisted in achieving a good Audit score through effectively meeting internal controls.
Certification
Cornell 360 Revenue Management Certification (In progress)
Timeline
Staff Accountant
Four Seasons Hotels and Resorts
10.2023 - Current
Accounting Generalist
Four Seasons Hotel And Private Residences
02.2023 - Current
Hotel Assistant Manager
Four Seasons
09.2022 - 02.2023
Director of Rooms
Southern Hotel
05.2021 - 09.2022
Director of the Front Office
Southern Hotel
11.2019 - 05.2021
Front Desk Agent
Southern Hotel
05.2017 - 11.2019
Banquet Captain/Pastry Chef
Oxlot 9
10.2015 - 04.2017
Service Manager
Martini’s
01.2012 - 10.2015
Designated Trainer
The Cheesecake Factory
08.2009 - 01.2012
Banquet Captain
Disneyland Resort
09.2006 - 08.2009
Manager
Mimi's Cafe
12.2001 - 06.2006
Manager, Banquet Captain
Crescent Club
01.1999 - 11.2001
Bachelor of Arts Degree - Molecular, Cellular, and Developmental Biology
University of Colorado At Boulder
Personal Information
Title: Accounting Generalist
Leader of the Quarter - 2024
I was awarded Leader of the Quarter in 2024, recognized for my ability to unite teams and drive collaboration.