Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
AdministrativeAssistant
Rebekah Hudson

Rebekah Hudson

Winchester,KY

Summary

CUSTOMER SERVICE AND DIGITAL COMMUNICATIONS EXPERT: Prior to coming onboard as the Telehealth Community Resources Coordinator for BCHC, have used invaluable inter-relational skills, attention to detail, and relative ease at quickly adapting to an ever expanding landscape of communication technology, to bring greater customer interest and satisfaction in every previous role. The one common denominator brought to the different industries and organizations is an open communicative approach that prioritizes an inter-relational focus. Showcases an ability to do whatever is needed to provide an elite level customer experience, whether for a customer, client, patient, or even a colleague. Over 14 years in the workforce has shown an ability to quickly adapt to new software and technology platforms in order to better meet the demands of businesses who seek to expand their reach via online support and digital communication servicing. Additionally, 4 of those 14 years were spent teaching and catering to low-income populations within central KY.

I'm eager to see what more I can offer to the mission and goal of BCHC. I hope to embrace a more challenging role within the organization that allows me to leverage my experience towards further helping to improve the lives of low-income families and others in our community who struggle to overcome financial and cultural situations which disadvantage their path to success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Telehealth Community Resource Coordinator

Bluegrass Community Health Center
Lexington, KY , United States
07.2021 - Current
  • Referred clients to appropriate providers and scheduled appointments to meet treatment needs.
  • Adjusted Telehealth registration process and monitored effectiveness
  • Oversaw staff development through informal training and review, answered questions as staff and patients adjusted to new check in process
  • Spoke to patients and advised them of shelters, food and housing assistance, health insurance coverage, and legal
  • Advocated for PT needs and resolved roadblocks in their Telehealth process.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties and monitored Telehealth patient flow accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly and efficient service to patients and handled challenging situations with ease. and commitment to resolve

District Wide Substitute Teacher

Clark County School District
Winchester, KY
03.2020 - 06.2021
  • Teach variety of ages, at various schools, and subjects to manage duties of instructional direction in place of full time teachers unable to attend their scheduled classes.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties

Student Accounting Services - Accounting Clerk

Eastern Kentucky University
Richmond, Ky
10.2017 - 01.2020
  • Manage Que of phone calls to EKU's billing department, or Bursar's Office
  • Answer incoming email received at mybill@eku.edu - a public University resource created for customer service specifically regarding billing and collections
  • Send out balance updates to current students via email announcements monthly and researched as necessary in order to answer various account questions students and parents have during some stage of enrollment
  • Meticulously maintained FERPA compliance while communicating with clarity, respect, and professionalism.

Special Needs Instructional Assistant & District Wide Substitute Teacher

Clark County School District - Clark County Preschool
Winchester, KY
08.2015 - 10.2017
  • Hired as District wide Substitute instructor -though officially joined preschool staff- full time at Hannah McClure Elementary School (Preschool) after 3 months of substitute teaching
  • Assist classroom teacher by performing various support functions in special education classroom setting
  • Tutored individuals or small groups to reinforce and implement class instruction, address personal hygiene for students in need of additional attention, maintain records of student progress for parent meetings and progress reports, acting parent point of contact, notify guardians of absence, schedule parent meeting or home visit when needed
  • Prepare and organize lessons per head teacher, perform routine clerical duties, maintain class attendance, disinfect and organize room, and keep classroom clean and inviting overall
  • Read, and assist in making, monitoring and implementing student Individual Education Plans (IEP)
  • On Graduation Committee and Climate Committee with fellow educators

After School Care Teacher

Flutterby Discovery Center
Winchester, Ky
08.2016 - 05.2017
  • Part time role adopted for supplemental income to full-time role of paraeducator for Clark County Schools
  • Provide after school care for 20-30 K-6th grade children w/ 1 other provider after school until 6PM
  • Prepare, serve, clean snacks, before supervising organized play and activities
  • Administer medication and First-Aid as needed, interface with parents, collect payments, and issue receipts
  • Maintain positive relationships with clients and families

Customer Service Representative

General Dynamics Interactive Technology
Winchester, KY
07.2015 - 01.2016
  • Answer consumer calls for questions and issue resolution related to Marketplace.gov health insurance (better known as Obamacare)
  • Assist individuals apply and enroll in health insurance coverage
  • Educate callers on different health plans as well as required documents and/or payments that need to be submitted.

Customer Service Representative/Kindle Specialist

Amazon Customer Service
Winchester, KY
11.2014 - 05.2015
  • Answer Amazon.com customer calls for question and issue resolution relating to Amazon.com orders, retail products, textbook rentals, kindle apps and devices

Executive Assistant

Animal Krackers Child Care
Winchester, KY
01.2014 - 11.2014
  • Manage weekly payroll using Quickbook PRO, Interface with parents and employees and report any issues toward director as needed
  • Monitor employee lunches/breaks
  • Take notes and update records of all topics covered in monthly staff meetings, take parent payments, issue receipts, and input data into budget records (Microsoft Excel).

Banquet Captain

Rupp Arena/Hyatt, Lexington Convention Center
Lexington, KY
10.2012 - 11.2013
  • Supervisory position over Banquets department events at Lexington Convention Center (LCC)
  • Executed detailed direction of both serving and bar staff through scheduled events ranging from small corporate meetings to huge national dinner events and massive televised weddings.

Executive Assistant/Hostess

Simply Elegant Catering
Lebanon, KY
03.2012 - 10.2012
  • Seat and serve guests at catered events state-wide
  • Assist in setup and decoration, then clean up and break-down of tables or structures used for multiple venues
  • Supervise and assist with all table decor in very specific design per Director instructions
  • Train other employees per Director's instruction and report back staff progress and event execution
  • Hand-deliver invoices to clients and gather feedback of satisfaction
  • Assist guests while maintaining approach to all aspects of presentation in order to ensure elite dining experience is enjoyed by all.

Second Shift Fleet Manager

Paschall Truck Lines
Murray, KY
03.2010 - 01.2012
  • Duties were: Respond to driver questions, issues, and updates through multiple channels
  • Operate switchboard, and articulately convey reports to maintain safety and ensure company freight is transported safely and efficiently
  • Handle complaints and instruct drivers in manner that validates their wishes, while maintaining company goal to quickly move as much freight as possible w/o any conflict to legal safety regulations.

Tour Guide

Maker's Mark Distillery
Loretto, KY
05.2007 - 07.2009
  • Perform guest tours which provide explanation of bourbon production and history
  • Regularly utilize crowd control and public speaking skills
  • Conduct professional tastings and perform retail duties such as leading visitors through process and safety requirements of Makers Mark's iconic attraction making personalized “bottle dipping” keepsake bottle purchase from distillery gift shop
  • Stock shelves and run cash register while offering first rate customer service

Education

Associate of Arts - American And English Literature

Murray State University
Murray, KY
12.2010

Bachelor of Science -

Murray State University, Business And Public Affairs
Murray, KY
12.2011

Master of Arts - Elementary School Teaching

Eastern Kentucky University
Richmond, KY

Skills

  • Provide Client/Customer Communication Assessment
  • Proficient in Greenway, Intergy,
  • Good Telephone Etiquette
  • Self-Motivated
  • Excellent written and verbal communication
  • Active Listening
  • Clearwave Software Proficiency
  • Analytical and Critical Thinking
  • Attention to Detail
  • Planning and Coordination
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Clerical Support
  • Decision Making
  • G-Suite

Accomplishments

  • Clark County Homeless Coalition – 2014 Part Time Marketing Assistant/Consultant
  • Edge Body Boot Camp - Child care provider (and member)
  • Student ambassador for the College of Business and Public Affairs
  • P.B.L Member - Murray State University
  • Sponsored two students through the E.S.L Conversation Partners Program – Murray State University
  • Spoke at various High Schools throughout Kentucky to advocate for higher education as a regional MSU student ambassador for Murray State's College of Business and Communication
  • Received Lambda Pi Eta award for a distinguished Research paper in senior capstone course
  • Recognized for insight and influential undertones in Martin Ropers fiction writing workshop
  • CPR trained and certified
  • 1 of 4 preschool para-educators selected by the County District for First Aid and Medication training
  • Exceedingly competent user of Google Docs and Microsoft products
  • Chosen as a featured educator in the “Bluegrass Portraits” series of the “Winchester Sun” (Friday, March 17, 2017 - See page A2)
  • Creator and writer of spirituality and lifestyle website: http://wegrowfromlove.com along with it's accompanying social media pages on Facebook and Pinterest (plans to add a Youtube channel and Twitter page are in the works)
  • Local theater enthusiast, avid reader, and competent pencil and acrylic artist
  • Antique furniture collection comprised of items which I personally refinish and restore and occasionally sell at Peddler's Mall and through Facebook Marketplace
  • Enneagram personality type 3

Certification

CPR

KYNECT Certified Application Counselor


Timeline

Telehealth Community Resource Coordinator

Bluegrass Community Health Center
07.2021 - Current

District Wide Substitute Teacher

Clark County School District
03.2020 - 06.2021

Student Accounting Services - Accounting Clerk

Eastern Kentucky University
10.2017 - 01.2020

After School Care Teacher

Flutterby Discovery Center
08.2016 - 05.2017

Special Needs Instructional Assistant & District Wide Substitute Teacher

Clark County School District - Clark County Preschool
08.2015 - 10.2017

Customer Service Representative

General Dynamics Interactive Technology
07.2015 - 01.2016

Customer Service Representative/Kindle Specialist

Amazon Customer Service
11.2014 - 05.2015

Executive Assistant

Animal Krackers Child Care
01.2014 - 11.2014

Banquet Captain

Rupp Arena/Hyatt, Lexington Convention Center
10.2012 - 11.2013

Executive Assistant/Hostess

Simply Elegant Catering
03.2012 - 10.2012

Second Shift Fleet Manager

Paschall Truck Lines
03.2010 - 01.2012

Tour Guide

Maker's Mark Distillery
05.2007 - 07.2009

Associate of Arts - American And English Literature

Murray State University

Bachelor of Science -

Murray State University, Business And Public Affairs

Master of Arts - Elementary School Teaching

Eastern Kentucky University
Rebekah Hudson