REBEKAH TAPP
Lehi,UT
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent organizational skills, and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Stay-at-Home Mother and Homemaker
Self-Employed
01.2017 - Current
- Excellent organization skills, including housework, detailed organization in rooms and closets, meal planning, grocery shopping, collaborating multiple schedules, planning and hosting large family events, and creating a loving and learning environment for my entire family.
- Passionate about learning and growth and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Medical Office Assistant
Simpson DermCare and Family Medicine
01.2016 - 01.2017
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Customer Service Associate
Brigham Young University-Idaho Bookstore
01.2012 - 01.2015
- Self-taught in Adobe Photoshop
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Supervised and trained several other employees in all work responsibilities.
Housecleaner and Company Manager
Carousel Cleaning Services
01.2004 - 01.2012
- House cleaner for multiple homes and company manager and trainer for new employees.
- Adhered to a professional house cleaning checklist, which included mopping, sweeping, vacuuming, deep-cleaning bathrooms, and any additional client requests.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Engaged with clients on room requirements and amenities to promote overall satisfaction.
Education
Marriage and Family Studies
Brigham Young University-Idaho
Rexburg, IDSkills
- 14 Years experience in customer service
- Strong and clear communication skills (Verbal and written)
- Strong organization skills
- Detail oriented
- People-oriented
- Proficient in computer use
- Team player
- Self-Directed
- Strong drive for personal growth and development
- Consistently demonstrating efficiency, professionalism, and friendliness
Timeline
Stay-at-Home Mother and Homemaker
Self-Employed
01.2017 - Current
Medical Office Assistant
Simpson DermCare and Family Medicine
01.2016 - 01.2017
Customer Service Associate
Brigham Young University-Idaho Bookstore
01.2012 - 01.2015
Housecleaner and Company Manager
Carousel Cleaning Services
01.2004 - 01.2012
Marriage and Family Studies
Brigham Young University-Idaho
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