Rebekah Thacker
Kingsport,TN
Summary
Experienced Operations Manager offering more than 16 years of experience working for several well-known Medical providers. Well-versed in referral management and handling electronic health records. Successful at handling payroll administration and patient relations for physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach. Bringing more than 16 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices. Experienced Operations Manager successful at handling payroll administration and patient relations for 9 physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Manager
Ballad Health
06.2020 - Current
- Trained interns and newly hired team members on office procedures and computer system.
- Oversaw accounting, budgeting, and financial reporting.
- Communicated closely with patients, ensuring medical information was kept private.
- Ordered all office supplies and kept check on inventory levels.
- Developed close working relationships with front office and back office staff.
- Assisted with regulatory issues such as compliance.
- Created and implemented organizational policies and procedures.
- Developed policies and procedures for effective practice management.
- Addressed and remedied all patient or team member issues.
- Consulted with healthcare professionals on business decisions.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Supervised team of 29 office personnel.
- Conducted literature and coding reviews to adhere to state and federal standards.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Handle bi-weekly Payroll
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Work weekends for Urgent Care as Registered Medical Assistant
- Provide Case Management for our Memory Care program
- Work closely with state funding and grants for patient care as MS Foundation, Housing, Project Access, AAAD, Choices and Options
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Sales Assoicate
Lane Bryant
06.2021 - 01.2023
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Medical Screener/Supervisor
BAE Systems
04.2020 - 10.2020
- Temperature screener at BAE - 90 day contract temporary
- Implemented a temperature screening protocol for employees
- Identify and minimize potential risks associated with human transmission of COVID-19 with in the workplace.
Clinical Care Coordinator/Case Management
Holston Medical Group
09.2016 - 11.2019
- In charge of Medicare patients reaching out to them weekly, 2-3 weeks, and monthly
- Served as adjunct to patient's primary care provider to coordinate their maintenance healthcare needs designed to optimize health for variety of chronic disease conditions such as diabetes, hypertension, hyperlipidemia, and others
- Initiate care for assigned patients under protocol and supervision of physician that included scheduling of office visits, diagnostic tests, and ordering of prescription refills, as necessary to meet criteria set forth for management of their particular chronic condition
- Work with established Medicare patients and maintain close relationships with patients that increase compliance with treatment recommendation as well as set up Home Health, transportation, Insurance, and any other type of assistance they may need
- Maintain strict confidentiality in all matters relating to patient PHI (Protected Health Information)
- Picked up nursing shifts at Urgent Care on weekends
- Proficiency in Microsoft word, Excel, Power Point, Allscripts PM, Epic, and One partner
Office Manager, Registered Medical Assistant
Optimum Primary Care, P.C.
10.2014 - 09.2016
- Check-In/Check-Out, schedule tests and procedures
- Handling all the medical coding and billing, handle all the office's referrals, submit all claims, answer phones
- Make sure all the insurance company's are up to date with the providers credentialing
- Managed all the office deposits, banking information,quick books, attend and keep up to date on monthly manager meetings, schedule and attend all the conferences for our office
- Interviewed patients to obtain medical information, weight and height measurements and vital signs, administer injections and phlebotomy
- Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments
- Experienced in Athena health and Epic
Registered Medical Assistant/Clerical
LIVEfit Medicine
03.2010 - 04.2015
- Recorded vital signs and medical history
- Administered injections
- Worked up charts
- Check-In/Out patients
- Dealt with insurance company's
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Contacted pharmacies to submit and refill prescriptions
- Worked this job Saturdays only
Physician Office Assistant III
Wellmont/Kingsport Hematology and Oncology
06.2008 - 10.2014
- Check-In/out
- Scheduling tests and chemotherapy
- Getting insurance approvals exp UHC, Medicare, Cigna, BCBS, Medicaid, and Tenncare, processing disability forms, making sure all insurances were up to date, sending out referrals, making sure all the right ICD-9 codes were correct on all scheduled tests
- Experienced in Epic EMR systems
Phlebotomist
Mountain States Health Alliance
05.2006 - 05.2008
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Department Manager
Proffitt's
06.2001 - 11.2006
- Managed my department paper work, set department objectives, work schedules, policies and procedures, monitor the appearance, standards, and performance of the department
- Maintain good communication and working relationships with other employees with an emphasis on training and teamwork
- Assist with other departments, if necessary, attended monthly meetings
Education
Unknown - Business Management
North East State Community College
Blountville, 37617, TN2002
Unknown - Biology
East Tennessee State University
Johnson City, TN2001
Skills
- Teamwork
- Problem -solving
- Leadership
- Communication
- Ability to work under pressure
- Clinical training
- Charting/risk adjustment data for medicare
- Self-motivation/multi tasker
Certification
CPR Basic Life Support 09/2023 - 09/2025
Registered Medical Assistant 2016 - 2024 #179716
Coding/Billing ICD-9/CPT 2007-2008
Phlebotomy 2001
References
Mack Hicks, MD
(423) 914-3195
Logan Singleton
(276) 791-4683
Carissa Yingling
(276) 706-7179
John Goddard
(423) 429-6752
Timeline
Sales Assoicate
Lane Bryant
06.2021 - 01.2023
Operations Manager
Ballad Health
06.2020 - Current
Medical Screener/Supervisor
BAE Systems
04.2020 - 10.2020
Clinical Care Coordinator/Case Management
Holston Medical Group
09.2016 - 11.2019
Office Manager, Registered Medical Assistant
Optimum Primary Care, P.C.
10.2014 - 09.2016
Registered Medical Assistant/Clerical
LIVEfit Medicine
03.2010 - 04.2015
Physician Office Assistant III
Wellmont/Kingsport Hematology and Oncology
06.2008 - 10.2014
Phlebotomist
Mountain States Health Alliance
05.2006 - 05.2008
Department Manager
Proffitt's
06.2001 - 11.2006
Unknown - Business Management
North East State Community College
Unknown - Biology
East Tennessee State University