Rebekah Thomas

Regional Manager

Longhorn Steakhouse

08.2021 - Current

Established and maintained operational standards for 3 locations.
Boosted brand growth by devising strategic network and marketing tactics.
Supervised staff to optimize brand expansion initiatives and productivity.
Supervised various locations, enforcing high-quality standards of operation.
Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
Developed detailed plans based on broad guidance and direction.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Established team priorities, maintained schedules, and monitored performance.
Set aggressive targets for employees to drive company success and strengthen motivation.
Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
Assisted in organizing and overseeing assignments to drive operational excellence.
Defined clear targets and objectives and communicated to other team members.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Established employee performance goals and provided feedback on methods for reaching those milestones.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Maintained positive customer relations by addressing problems and implementing successful corrective actions.
Reduced waste and pursued revenue development strategies to align the department with sales and profit targets.
Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.