Rebekah Thornhill

Work History

Uber

Anna, TX

04.2024 - Current

Followed safety rules to keep clean driving record with no accidents or incidents.
Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
Cleaned vehicle regularly to maintain professional appearance.
Appeared at designated appointments according to schedule.
Maintained vehicle to maximize passenger satisfaction.
Achieved consistently high customer scores due to exceptional service.
Applied mathematical skills to determine fares and change.
Assisted disabled passengers entering or exiting vehicles as necessary.
Greeted customers and provided assistance with luggage.
Delivered packages upon request when not transporting passengers.
Provided door-to-door service for passengers in a safe and courteous manner.
Monitored traffic conditions to determine most efficient route.
Inspected tires, lights, brakes, gas level, oil level. prior to each trip.
Followed all applicable laws, safety regulations, and defensive driving practices while operating vehicles.
Followed company policies and procedures at all times while on the job.
Stayed informed of changing roads, detours, new addresses, traffic patterns and local events that could impact customer travel plans.
Kept accurate records of fares, trips, and expenses.
Calculated correct fare accurately, fairly and transparently based on length of taxi ride.
Conducted routine vehicle inspections for safety compliance.
Planned optimal routes to minimize delays and maximize time efficiency.

Uber Eats

Anna, TX

04.2024 - Current

Picked up meals from local restaurants and dropped off at residential and business customer locations.
Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
Carried food in insulated bags to maintain hot or cold temperature.
Analyzed customer address to determine best route for timely delivery.
Documented time of delivery to record completion of order.
Collected tips from customers through hands-free electronic methods.
Presented customers with bills and receipts to collect payment for delivered food.
Assisted in loading and unloading supplies when needed from suppliers or vendors.
Utilized GPS navigation systems to find most efficient routes for deliveries.
Contacted customers if there were delays in delivery due to traffic or other issues.
Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
Loaded and unloaded delivery vehicles with food items.
Resolved customer complaints in a timely manner.
Assisted with merchandising displays at customer locations.
Maintained positive attitude and diplomacy when dealing with customers and other team members.
Kept detailed logs of miles driven and fuel expenses incurred during work hours.
Inspected vehicle regularly to ensure safety and reliability.
Delivered products to customers promptly and efficiently.

Pilot Flying J Travel Center

Anna, TX

08.2019 - 01.2023

Completed [Timeframe] inventories of food and material stocks.
Priced and ordered food products, kitchen equipment and food service supplies.
Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
Reduced costs by controlling portion sizes and eliminating all types of waste.
Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
Implemented cost-saving measures such as portion control, waste management.
Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
Managed daily operations of the deli including staffing, scheduling, merchandising.
Ensured cleanliness and sanitation of deli area, equipment, and supplies.
Analyzed data from customer surveys to identify areas for improvement in service or product selection.
Trained new employees on proper food handling techniques and safety regulations.
Resolved customer complaints in a professional manner.
Enforced company policies and procedures while maintaining a positive work environment.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Monitored temperatures of prepared food and cold-storage areas.
Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Maintained clean work environment by enforcing sanitation standards.