Rebekah Toledo

• Independently managed social media accounts end-to-end, including strategy, content creation, scheduling, community engagement, and performance reporting
• Created, curated, and scheduled daily posts for multiple social channels, enhancing audience engagement across platforms including Facebook, LinkedIn, Twitter, Instagram, and TikTok.
• Tracked analytics (reach, engagement, growth, and top-performing content) and used results to refine posting strategy
• Oversaw daily page operations independently, ensuring consistent brand voice, tone, and visual standards across all platforms.
• Collaborated with owners, providers, and team members to develop engaging campaigns, promotions, and events that effectively communicated client-facing messaging.

Front Office Medical Assistant – Experience-Style Bullet Points

• Independently operated the entire front desk in a high-volume clinic, managing check-in/check-out, phones, scheduling, payments, and patient flow with minimal supervision
• Greeted and checked in every patient professionally, updated demographics, collected copays/balances, and maintained a calm, organized waiting area
• Answered a multi-line phone system, triaged calls, took detailed messages, and resolved patient questions regarding appointments, billing, and referrals
• Scheduled, rescheduled, and coordinated appointments in person and by phone while balancing provider templates, same-day add-ons, and no-show/cancellation follow-up
• Verified insurance eligibility, benefits, copays, deductibles, and authorizations across commercial plans, Medicare, Medicaid, and self-pay prior to each visit
• Applied working knowledge of ICD-10, CPT, and HCPCS coding systems to support accurate encounter documentation, superbills, and front-end billing
• Collaborated with providers and clinical staff on rooming and patient flow, facilitating efficient front-desk triage to maintain timely schedules
• Processed referrals, prior authorizations, medical records requests, and release-of-information while maintaining strict HIPAA compliance
• Utilized EHR/EMR systems (patient registration, scheduling, messaging, document scanning, and portal communication) with speed and accuracy
• Posted payments, reconciled daily batches, and coordinated with billing to reduce denials and outstanding balances
• Managed appointment reminders, recalls, waitlists, and form completion, contributing to improved patient show rates and streamlined office operations
• De-escalated upset patients during difficult conversations, ensuring strong customer service and maintaining a calm atmosphere in a fast-paced environment
• Maintained front-office inventory, opening/closing procedures, fax/scan workflows, and organized medical records with attention to detail
• Demonstrated strong medical terminology, insurance knowledge, and multi-tasking skills developed through years of front-office medical assistant experience

Back Office Medical Assistant – Resume Bullet Points

• Performed back-office clinical duties with years of hands-on experience, supporting providers through rooming, procedures, and patient care in a fast-paced setting
• Roomed patients efficiently: obtained vital signs, documented chief complaint and history, and prepared patients and exam rooms for the visit
• Assisted providers with examinations, minor procedures, wound care, suture/staple removal, and dressing changes
• Administered injections, immunizations, and medications per provider orders and scope of practice; documented accurately in the EHR
• Collected and processed specimens, performed point-of-care testing (UA, strep, flu, glucose, pregnancy), and prepared samples for laboratory send-out
• Performed EKGs, vision/hearing screenings, and other diagnostic support tasks with attention to quality and patient comfort
• Maintained sterile technique and instrument processing while adhering to OSHA and infection-control standards to ensure patient safety
• Educated patients on medications, procedures, follow-up instructions, and preventive care to enhance understanding and compliance
• Collaborated with providers and front-office staff to optimize patient flow, triage support, and ensure timely completion of orders
• Followed standing orders, clinic protocols, and HIPAA requirements while handling high patient volume with composure
• Maintained current BLS/CPR and clinical competencies required for safe, independent back-office support

• Assisted physicians during examinations and procedures, ensuring patient comfort and safety.
• Implemented nursing care plans by performing patient care activities under supervision of licensed nurses.
• Monitored patient condition and reported changes to the nursing staff.
• Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
• Established patient connections through empathy and relationship-building, enhancing overall care experience.
• Participated in multi-skilled activities to support patient-centered approach, contributing to improved patient outcomes.

• Resolved technical issues with printers, networks, operating systems, and applications to ensure seamless operations.
• Delivered IT support to various departments through tailored advice and solutions that addressed specific needs.

• Managed multi-line phone system, effectively routing calls to appropriate personnel.
• Greeted visitors and directed them to relevant departments at Toledo Industrial Coatings.
• Scheduled appointments and coordinated meetings for management team to optimize productivity.
• Processed incoming and outgoing mail efficiently, ensuring timely communication for the office.
• Provided administrative support by preparing documents and reports as needed.
• Maintained an organized reception area and ensured that all guests were attended to promptly.