Hi, I’m
Rebekah Vargas
Apex,NC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Quality-driven Team Trainer dedicated to maximizing team effectiveness. Skilled at learning new information quickly and adapting to changing conditions. Open and clear communicator with disciplined execution.
Overview
5
years of professional experience
1
Certificate
Work History
Great Clips Hair SalonApex, NC
Cosmetologist
08.2024 - Current
Job overview
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon's positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Manage approximately 24-36 clients per day.
Aveda Institute Chapel Hill, NC
Cosmetology Student
03.2023 - 03.2024
Job overview
- Mentored fellow students in various cosmetology practices by sharing expertise gained through hands-on experience and coursework completion.
- Enhanced client satisfaction by providing personalized cosmetology services tailored to individual needs and preferences.
- Provided thorough consultations before each appointment to understand client goals thoroughly and create customized plans accordingly.
- Demonstrated proficiency in various hair styling techniques, including cutting, coloring, perming, straightening, extensions application, and updo creation.
- Developed strong multitasking abilities while balancing coursework requirements alongside hands-on training in a fast-paced salon environment.
- Educated clients on proper hair care routines or product usage tips during appointments resulting in improved overall hair health between salon visits.
- Collaborated with team members to deliver outstanding customer service, ensuring seamless experiences for clients from start to finish.
- Received positive feedback from clients for excellent customer service skills, attention to detail, and ability to make them feel comfortable throughout their appointments.
Rick CrossmanApex, NC
Front Desk Clerk
01.2022 - 02.2023
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Managed approximately 30 clients per day.
Erik RoeskeApex, NC
Team Trainer
07.2020 - 08.2021
Job overview
- Trained new employees in specific job requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Demonstrated new products, procedures and techniques to employees.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Trained other employees in customer service, food safety and performance requirements.
- Mentored junior employees to improve performance, food safety and customer service.
Education
Aveda InstituteChapel Hill, NC
Certificate from Cosmetology
03-2024
Apex Friendship High SchoolApex, NC
High School Diploma
01.2021
Skills
- Building professional networks
- Patient care management
- Proficient in both verbal and written communication
- Appointment coordination
- Accurate data entry
- Patient scheduling expertise
- Implementation of proper sanitation protocols
- Consultative support for clients
Certification
- Licensed Cosmetologist
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cosmetologist
Great Clips Hair Salon
08.2024 - Current
Cosmetology Student
Aveda Institute
03.2023 - 03.2024
Front Desk Clerk
Rick Crossman
01.2022 - 02.2023
Team Trainer
Erik Roeske
07.2020 - 08.2021
Aveda Institute
Certificate from Cosmetology
Apex Friendship High School
High School Diploma