Rebekah Vega
Houston
Summary
Experienced with customer service and support roles, ensuring efficient and effective service delivery. Utilizes problem-solving skills to address and resolve issues promptly. Knowledge of team collaboration and process improvement techniques.
Overview
5
5
years of professional experience
Work History
Service Assistant
Smart Family of Cooling Products
05.2024 - Current
- Communicate with technicians to ensure work tickets have correct hours and are received on time
- Analyze work tickets for completeness, addressing quality issues and late submissions
- Maintain list of safety expirations and schedule trainings for technicians
- Facilitate technician training schedules and safety compliance
- Provide crucial administrative support to ensure smooth service delivery and team productivity
- Manage and monitor receipts within my department for the company credit card and prepare statements for accounting
- Check out company assets to technicians and utilize excel to ensure accurate monitoring and reporting of insurance, tags, mileage, inspections, etc
- Manage technician timesheets, safety compliance, and asset tracking
- Ensure work ticket accuracy and timely submission for efficient service operations
- Installed and setup GPS trackers in company vehicles to monitor and optimize fleet performance
- Researched and obtained quotes for services and contractors to support setup of new company building
- Managed company's business phone account, including handling service plans and device procurement
Receptionist
Smart Family of Cooling Products
10.2023 - 05.2024
- Company Overview: Clayton Services
- Answer all incoming calls and aid customers as needed
- Take thorough messages before directing to proper parties
- Setup conference meetings on shared company calendar
- Ensure everything is setup in conference room for meetings such as proper signage on screens with customer logo and names
- Prepare and assemble giveaway bags for customers
- Place catering orders for office and customer visits
- Welcome all visitors/customers and notify proper parties
- Facilitate daily office organization and maintenance
- Ensure office supplies are stocked and complete monthly inventory
- Sort and distribute mail
- Manage office document processing, including scanning, copying, and printing for all staff members
- Assistant with accounting, making sure checks are sent out, and billing information filed
- Clayton Services
Lead Preschool Teacher
Children's Lighthouse
01.2023 - 08.2023
- Opens classroom and gathers all the supplies needed for the day including sanitary items, tools and supplies for curriculum, and anything else needed for the classroom
- Enforces rules of behavior for children in classrooms
- Provides tools and resources for children to use and explore during learning and playing activities
- Collaborates with other teachers to implement lesson plans
- Develops and maintains positive relationships with both children and family
- Helps children reach developmental milestones
- Manages classroom activities including lessons, play in and outside, meals, and naps
- Encourages children to interact with each other to develop social skills
- Tracks the progress of the children and reports back to family
- Adheres to health, safety, and sanitation procedures
- Maintain a clean and tidy classroom
Receptionist
Thompson & Horton LLP
11.2021 - 03.2022
- Company Overview: DocuSystems Management Services
- Kept reception area tidy and presentable, with all necessary stationery and materials
- Greeted and welcomed all staff and guests
- Directed visitors and checked them in/out if parking validations are needed
- Made copies and scanned documents for file clerk and attorneys if needed
- Scheduled zoom and conference meetings for attorneys
- Screened and forwarded all incoming calls to the correct staff member
- Took any messages and emailed them to the correct attorney
- Maintained office records by prepping and moving them to the company's online database
- Ordered catering for monthly events
- Provided monthly logs for postage and parking validations
- Received and checked in daily mail
- DocuSystems Management Services
Temp Worker
Robert Half Legal Group
06.2020 - 02.2021
Education
Associate of Applied Science - Business
Lone Star College
Houston, TX05-2026
Skills
- Strategic planning
- Conflict resolution
- Customer assistance
- Multi-tasking
- Customer relations
- Telephone etiquette
- Time management
- Product knowledge
- Creative mindset
- Relationship building
- Data entry
- Office management
- QuickBooks
- Excel
- Typing
Timeline
Service Assistant
Smart Family of Cooling Products
05.2024 - Current
Receptionist
Smart Family of Cooling Products
10.2023 - 05.2024
Lead Preschool Teacher
Children's Lighthouse
01.2023 - 08.2023
Receptionist
Thompson & Horton LLP
11.2021 - 03.2022
Temp Worker
Robert Half Legal Group
06.2020 - 02.2021
Associate of Applied Science - Business
Lone Star College
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