Rebekah Velez
Bluffdale,Utah
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
7
7
years of professional experience
Work History
Housekeeping Supervisor
Hilton Garden Inn
03.2021 - 07.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying and folding.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Adhered to safety protocols by enforcing proper equipment usage.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
Retail Assistant
At Home Superstore
05.2019 - 01.2021
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Fast Food Worker/Crew Trainer
Arctic Circle
04.2016 - 08.2018
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Processed orders on POS system and accepted cash and charge payments.
Education
Bachelor of Arts - Business Administration
Strayer University
Arlington, VA12.2026
Skills
- Detailed Instruction
- Supply Replenishment
- Health and Safety Compliance
- Staff Training
- Motivate Staff
- Inspect Work
- Quality Improvement
- Customer Service
- Employee Evaluation
- Customer Relationship Management
Accomplishments
- Supervised team of 12 staff members.
- Rewarded employee of the month March 2022
Timeline
Housekeeping Supervisor
Hilton Garden Inn
03.2021 - 07.2023
Retail Assistant
At Home Superstore
05.2019 - 01.2021
Fast Food Worker/Crew Trainer
Arctic Circle
04.2016 - 08.2018
Bachelor of Arts - Business Administration
Strayer University