Rebekah Wadsworth
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. Reliable business professional with a determination to continue to grow personally and professionally.
Overview
13
13
years of professional experience
Work History
Business Assistant/Financial Analyst
Bass Pro Shops - Tracker Marine Boat Center
2023.10 - Current
- Enhanced customer experience using all omnichannel offerings.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Managed complex projects successfully from inception to completion while consistently meeting deadlines under pressure situations.
- Facilitated seamless communication between clients, manufacturers, and internal departments to ensure timely delivery of boats.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Boosted team performance by sharing industry knowledge and sales techniques with fellow consultants.
- Maintained accurate records of client interactions, inventory updates, and completed transactions in company database systems.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Organized successful promotional events to attract new clientele and increase overall exposure of dealership offerings.
- Enhanced customer satisfaction by providing personalized service and offering tailored recommendations for boat selection.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Store Manager
Sunglass Hut - Luxottica
2018.06 - 2023.10
- Interacted with customers of varying backgrounds
- Gained a strong understanding of business acumen, schedule planning, and time management
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Delegated responsibilities to associates
- Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Strong Merchandising Skills
- Ability to remain neutral and handle associate issues that arise
- Advocated for associate and customer needs
- Organization within the store
- Handled HR related issues of employees
- Hired, trained and mentored new staff members
Various
Unadilla MX Racetrack
2017.05 - 2020.08
- Served and prepared food in concession stand
- Handled money in merchandise shop, concession stand, and gate entry
- Flagged races to ensure racers safety
- Managed gate access – entry into races and camping
- Paid attention to detail while completing assignments
Team Lead Customer Service/Apparel Associate
Bass Pro Shops
2017.08 - 2018.06
- Interacted with customers of varying backgrounds
- Lead customer service team
- Delegated responsibilities to individuals on team
- Learned and mastered POS system
- Handled money, forms, and schedules
- Provided outstanding customer service skills to customers and made connections for returning customers
- Advocated for associate and customer needs.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
Customer Service/ Apparel Associate/ Cashier
Gander Mountain
2017.05 - 2017.07
- Interacted with customers of varying backgrounds, attitudes, and personalities
- Helped with liquidation process
- Managed cash register during slower times, busy times, during holidays, and the liquidation process
- Handled money
- Assisted customers in finding correct shoe sizes and clothes sizes
- Made connections with customers and helped direct them in the right path to find what they need or help answer questions about the store and the liquidation process.
Server
Cornerstone Café and Coffee Shop
2017.01 - 2017.03
- Provide customer service to various types of customers
- Served food and beverages to customers at restaurant
- Bused tables and cleaned dishes.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Worked with POS system to place orders, manage bills, and handle complimentary items
Childcare Provider
VillaSport Athletic Club and Spa
2015.02 - 2017.01
- Provide a safe environment for children from age 6 weeks to 12 years
- Provide a learning environment for all aged children
- Assist children in active learning and playing
- Keep records of injuries, behavioral problems and attendance
- Summer camp counselor during summer months.
Personalized Living Associate
Brookdale Senior Living
2014.10 - 2015.01
- Provide care for the elderly and elderly with dementia
- Practice listening skills and analyzing one's needs and wants
- Provide companionship to elderly persons in need
- Stand by and hands on care for bathrooming, dressing, and transferring from one place to another.
Respite Provider/Behavioral Therapist
PlayDate Behavioral Interventions
2014.03 - 2014.10
- Counsel children to help them understand problems, deal with crisis situations, define goals, and develop realistic action plans
- Worked with children who suffered with autism and other developmental disorders
- Dress children and change diapers
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Provide care for mentally disturbed, delinquent, or handicapped children
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts
- Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
Maintenance Provider
Southeastern Developmental Services
2011.05 - 2013.08
- Worked amongst adults with developmental disabilities
- Worked on keeping up with a facility
- Performed heavy lifting for moving furniture/other items
- Fixed sinks, toilets, sprinkler systems, etc
- Installed wood floors
- Indoor and outdoor painting
- Fill cracks, holes, or joints with caulk, putty, plaster, or other fillers, using caulking guns or putty knives
- Read work orders or receive instructions from supervisors or homeowners to determine work requirements
- Remove fixtures such as pictures, door knobs, lamps, or electric switch covers.
Education
Certificate - Emergency Medical Sciences
Pikes Peak Community College
Colorado Springs, CO05.2016
Associate of Applied Science - Psychology
Lamar Community College
Lamar, CO05.2013
High School Diploma -
Lamar High School
Lamar, CO05.2013
Skills
- People Management
- Business/Sales Management
- Attention to Detail
- Customer Relations
- Business Acumen
- Coachable Attitude
- Fierce Determination to Grow
- Active Learning
- Communications and Media
- Writing
- Customer Service
- Client Relationship Building
- Budget Planning
- Problem-Solving
- Flexible and Adaptable
- Friendly, Positive Attitude
Professional References
- Michael Gates, Former Regional Manager, Sunglass Hut Luxottica, 585-415-9006
- Mark Cole, Former Gander Mountain Store Manager, 845-489-0893
- Joe Chambrone, Former Gander Mountain HR and Department Manager, 315-796-3721
- Linda Robbinson, Unadilla MX Track Manager, 315-749-6972
- Kim Engberg, Former Director of SDS, 719-336-3244
- Wanye Tombleson, Maintenance Director, 719-691-3123
Timeline
Business Assistant/Financial Analyst
Bass Pro Shops - Tracker Marine Boat Center
2023.10 - Current
Store Manager
Sunglass Hut - Luxottica
2018.06 - 2023.10
Team Lead Customer Service/Apparel Associate
Bass Pro Shops
2017.08 - 2018.06
Various
Unadilla MX Racetrack
2017.05 - 2020.08
Customer Service/ Apparel Associate/ Cashier
Gander Mountain
2017.05 - 2017.07
Server
Cornerstone Café and Coffee Shop
2017.01 - 2017.03
Childcare Provider
VillaSport Athletic Club and Spa
2015.02 - 2017.01
Personalized Living Associate
Brookdale Senior Living
2014.10 - 2015.01
Respite Provider/Behavioral Therapist
PlayDate Behavioral Interventions
2014.03 - 2014.10
Maintenance Provider
Southeastern Developmental Services
2011.05 - 2013.08
Certificate - Emergency Medical Sciences
Pikes Peak Community College
Associate of Applied Science - Psychology
Lamar Community College
High School Diploma -
Lamar High School
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