Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rebekah Williamson

Grand Rapids,Michigan

Summary

Accomplished Sr. UX Researcher at Motorola Solutions, utilizing mixed-methods research design with expertise in hardware research to generate strategic insights that elevate user experiences. Expert in stakeholder management and user advocacy, I have successfully influenced product roadmaps, leading to significant improvements in usability and accessibility across diverse platforms.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sr. UX Researcher

Motorola Solutions
05.2022 - Current
  • Drove strategic research initiatives, engaging directly with diverse end-users through mixed methods, including focus groups, interviews and usability testing, to uncover critical needs and pain points firsthand.
  • Translated complex findings into clear, actionable insights and compelling recommendations for key stakeholders, directly influencing product roadmaps and design decisions.
  • Collaborated closely with Product Management, Design, and Engineering leaders to integrate direct user feedback throughout the development lifecycle.
  • Defined project scope and executed tailored research strategies, selecting appropriate methodologies to best capture authentic user behaviors and attitudes, balancing rigor with the need for rapid insights.
  • Developed research team maturity by creating skill-building activities and mentoring colleagues on best practices for effective end-user engagement and insight generation.

UX Researcher

University of Michigan - School of Information
Ann Arbor, MI
01.2022 - 04.2023
  • Identified critical user pain points by conducting firsthand research including interviews and usability tests with end-users, and consulting directly with stakeholders to inform experience improvements within complex information systems.
  • Partnered with diverse university departments to define research questions and execute targeted user research initiatives.
  • Reviewed existing user flows and made recommendations for improvements in navigation and interface design.

UX Researcher - Team Lead

University of Michigan - School of Information
Ann Arbor, MI
08.2021 - 12.2021
  • Led a cross-functional team, driving research focused on understanding user perspectives on knowledge-sharing and dynamic planning.
  • Synthesized insights derived from direct user input and competitive analysis to propose data-driven improvements for client communication pathways.

Lecturer

Coconino Community College
Flagstaff, AZ
08.2019 - 05.2021
  • Conducted targeted usability testing with 12 instructors, identifying over 15 critical usability issues within the college's Online Instruction training program.
  • Drove the implementation of 3 key features based on research findings, demonstrably increasing accessibility, and improving task completion rates for 100+ users.

Lecturer

Northern Arizona University
Flagstaff, AZ
08.2019 - 06.2020
  • Spearheaded new course formation in response to user pain points to simplify workflows and help students reach their goals.
  • Collaborated with Engineering Department to build unify educational frameworks for students.

English Language Fellow

U.S. State Department
Jakarta, Indonesia
08.2018 - 07.2019
  • Collaborated extensively with 3 major international partners (Apple Academy, GE, Univ. Indonesia) and internal teams to align business program development with diverse stakeholder needs.
  • Facilitated the successful design and delivery of 2 key business programs impacting over 500 participants by ensuring roadmaps accurately reflected validated customer requirements.

Adult Education Instructor

Grand Rapids Community College
Grand Rapids, MI
09.2015 - 05.2018
  • Conducted qualitative user research with 40+ students and instructors, providing dozens of evidence-based recommendations to guide curriculum redesigns for 3 core courses.
  • Directly advised curriculum committee based on research findings, contributing to improvements impacting hundreds of students annually.

Education

M.S. - Information

University of Michigan
Ann Arbor, MI
04.2023

M.A. - Teaching English to Speakers of Other Languages

Azusa Pacific University
Azusa, CA

B.A. - English Literature

Calvin University
Grand Rapids, MI

Skills

  • Mixed-methods research design
  • Qualitative analysis
  • Prototype evaluation
  • Field testing
  • User interviews and focus groups
  • Contextual inquiry
  • Moderated and unmoderated usability testing
  • Survey design and analysis
  • Heuristic evaluation
  • Competitive analysis
  • Journey mapping
  • Persona development
  • Insight synthesis and storytelling
  • Strategic planning
  • Cross-functional collaboration
  • Stakeholder management
  • Communication skills
  • User advocacy and mentoring
  • Workshop facilitation
  • Interaction design principles
  • User flows and data analysis

Certification

  • Human-Computer Interaction for Use Experience Design Massachusetts Institute of Technology, 2019
  • Psychology of E-Commerce International Design Foundation, 2020
  • User Research- Methods and Best Practices International Design Foundation, 2020

Timeline

Sr. UX Researcher

Motorola Solutions
05.2022 - Current

UX Researcher

University of Michigan - School of Information
01.2022 - 04.2023

UX Researcher - Team Lead

University of Michigan - School of Information
08.2021 - 12.2021

Lecturer

Coconino Community College
08.2019 - 05.2021

Lecturer

Northern Arizona University
08.2019 - 06.2020

English Language Fellow

U.S. State Department
08.2018 - 07.2019

Adult Education Instructor

Grand Rapids Community College
09.2015 - 05.2018

M.S. - Information

University of Michigan

M.A. - Teaching English to Speakers of Other Languages

Azusa Pacific University

B.A. - English Literature

Calvin University

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