Summary
Overview
Work History
Education
Skills
Certification
Timeline
RegisteredNurse

Rebekah Wolford

Hamilton,OH

Summary

Ambitious State tested nurses aide possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Bass Pro Shops
Cincinnati, Ohio
08.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Performed cleaning duties to establish and maintain neat, organized and presentable front desk area.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

STNA

Gateway Springs
Hamilton, Ohio
12.2020 - 06.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.

STNA

Marjorie P. Lee
Cincinnati, Ohio
09.2019 - 06.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.

STNA

Brookwood Retirement Community
Cincinnati, Ohio
03.2016 - 04.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Obtained client medical history, medication information, symptoms and allergies.

Customer Service Associate

Justice Tween Brands
Hamilton, Ohio
08.2014 - 08.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.

STNA

Maderia Health Care Center
Cincinnati, Ohio
04.2009 - 01.2015
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.

Warehouse Associate

Kohls
Monroe, Ohio
09.2009 - 01.2010
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.

STNA

Wellington Manor
Hamilton, Ohio
02.2007 - 04.2008
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Obtained client medical history, medication information, symptoms and allergies.

Education

High School Diploma -

Fairfield Senior High School
Fairfield
06.2008

STNA - Health Care

Butler Technology And Career Development Schools
Hamilton, OH
06.2008

Skills

  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Excellent Attention to Detail
  • Patient and Empathetic
  • Multitasking and Prioritization
  • Output Monitoring and Reporting
  • Vital Signs Collection
  • Emotional and Social Support
  • Activities of Daily Living ADL Support
  • Feeding Assistance
  • Infection Prevention and Control

Certification

State tested nurses aide

Timeline

Customer Service Associate

Bass Pro Shops
08.2021 - Current

STNA

Gateway Springs
12.2020 - 06.2021

STNA

Marjorie P. Lee
09.2019 - 06.2021

STNA

Brookwood Retirement Community
03.2016 - 04.2018

Customer Service Associate

Justice Tween Brands
08.2014 - 08.2015

Warehouse Associate

Kohls
09.2009 - 01.2010

STNA

Maderia Health Care Center
04.2009 - 01.2015

STNA

Wellington Manor
02.2007 - 04.2008

High School Diploma -

Fairfield Senior High School

STNA - Health Care

Butler Technology And Career Development Schools

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Rebekah Wolford