Rebekah Zachrich
Chelsea,MI
Summary
Proven track record of enhancing community engagement at American Campus Communities through exceptional organizational skills and active listening, leading to improved resident satisfaction. Excelled in fast-paced environments, demonstrating strong problem-solving abilities and a commitment to teamwork. Achieved a significant increase in event participation, showcasing effective communication and relationship-building expertise.
Overview
4
4
years of professional experience
Work History
Community Assistant
American Campus Communities
05.2024 - Current
- Supported new residents in their transition to the community by providing information on available resources and amenities.
- Improved resident satisfaction by addressing concerns, providing resources, and offering support as needed.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- Maintained accurate records of all communication with residents regarding policy enforcement or incident reports.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Established rapport with diverse populations through active listening skills and empathy, promoting an inclusive living environment.
- Promoted a positive living environment for residents through effective communication and conflict resolution.
- Scheduled and coordinated social events that fostered a sense of belonging among community members.
- Led tours to highlight property features to prospective tenants and answer questions.
- Enhanced community engagement by organizing and implementing events and activities.
Receptionist
Hudson Mills Metropark
07.2022 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
Beverage Cart Attendant
Hudson Mills Metropark
04.2022 - 08.2022
- Collaborated with fellow team members to create a welcoming atmosphere for guests on the golf course.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
Food Preparation Worker
Busch's Fresh Food Market
04.2021 - 08.2022
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Cleaned and maintained work areas, equipment and utensils.
Education
No Degree - Sales Management
University of Akron
Akron, OH05-2026
High School Diploma -
Chelsea High School
Chelsea, MI06-2022
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Relationship building
- Conflict resolution
Timeline
Community Assistant
American Campus Communities
05.2024 - Current
Receptionist
Hudson Mills Metropark
07.2022 - 08.2023
Beverage Cart Attendant
Hudson Mills Metropark
04.2022 - 08.2022
Food Preparation Worker
Busch's Fresh Food Market
04.2021 - 08.2022
No Degree - Sales Management
University of Akron
High School Diploma -
Chelsea High School
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