REBEKAH L. MORSE
Santa Clara,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Fragrance Counter Manager
Macy's
02.2015 - Current
- Increased customer satisfaction by providing personalized fragrance consultations and recommendations.
- Boosted sales through effective visual merchandising and product knowledge presentations.
- Oversaw daily operations of the fragrance counter, ensuring cleanliness, organization, and compliance with company policies.
- Generated repeat business through proactive relationship building with clients, including maintaining a client book for personalized outreach.
- Fostered a positive work environment that encouraged teamwork, collaboration, and dedication to achieving shared goals.
Department Specialist
Macy's
01.2009 - 02.2015
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Attended regular training sessions to keep updated on trends, competitive markets and ways to improve brand recognition.
Assistant manager
Aaron Brothers
10.2004 - 09.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Lead Framer
Aaron Brothers
10.2003 - 10.2004
- -customer service and framing design -employee training for the frame shop -prepping, fitting, joining, and finishing of art
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Senior Framer
Micheals Arts and crafts
02.2001 - 09.2003
- -customer service and framing design -employee training for the frame shop -prepping, fitting, joining, and finishing of art
- Increased customer satisfaction with detailed consultations on framing options and materials, aligning with their budget and preferences.
- Maintained a clean work environment by organizing materials and removing debris at the end of each day.
Education
Bachelor of Fine arts Art -
CSU, Chico
Chico, CA01.2000
Skills
- Target Achievement
- Brand Awareness
- Promotional planning
- Sanitation maintenance
- Customer Service
- Teamwork and Collaboration
- Problem-solving abilities
- Reliability
- Organizational Skills
- Excellent Communication
- Active Listening
Personal
Through my experience, I have obtained a sense of urgency and professionalism within the work environment. I will try to bring this to all aspects of the work environment that I am in.
Keywords
- Management
- Framing
- Customer service
Timeline
Fragrance Counter Manager
Macy's
02.2015 - Current
Department Specialist
Macy's
01.2009 - 02.2015
Assistant manager
Aaron Brothers
10.2004 - 09.2009
Lead Framer
Aaron Brothers
10.2003 - 10.2004
Senior Framer
Micheals Arts and crafts
02.2001 - 09.2003
Bachelor of Fine arts Art -
CSU, Chico
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