Rebekah L O'Dell

Responsibilities and Achievements.

As an MST member, it is our responsibility to reset the store, bring products down, do regular bay maintenance, change prices, and signage as well, and help customers in the meantime.
We also bring down products from pallets, so I am certified in all power equipment (forklift, reach truck, order picker, and electric pallet jack).

Transitioned back to MST in a part-time capacity following the birth of my daughter on 10/23.

As a Head Cashier, I oversaw the cashier staff, as well as the overall functions of the front end.

My duties include addressing employee, and customer complaints and requests. Ensuring all registers have the correct amount of cash at all times, and resolving price checks for customers.

Managed returns, exchanges, and refund processes in strict adherence to company policies, ensuring maximum customer satisfaction.

I worked at World Market part-time, along with my full-time job.

Maintained a customer-friendly environment by maximizing store accessibility.

Performed various duties including unboxing merchandise, building displays, organizing inventory on shelves, and processing customer transactions in my role as a sales associate.

As a plumbing associate, it was my duty to be knowledgeable in the products we had in the plumbing department, as well as products in my sister departments to help customers to the best of my abilities.
I had the top leads as a non-specialist associate.

I took on leadership roles, being number two to my supervisor. Doing the weekly paperwork, learning all of the computer systems (Old and new), making tasks and lists for my fellow associates when my supervisor needed me to, and learning all I could to attempt to climb the ladder.

After being in plumbing for a year I was promoted to another store as a Pro sales associate.
As a pro associate my responsibilities are to engage and assist the contractors, homeowners as well as other stores. ordering merchandise, creating deliveries, and building relationships with our regular customers to ensure they have an amazing experience with The Home Depot. My job entitles making many phone calls every day to customers and manufacturers and checking inventory in the store (As well as other stores). All, to ensure the customers get exactly what they need in one trip, to finish the project.
I am fairly knowledgeable in my computer skills. It was my main tool throughout the day. I am very comfortable making phone calls and leaving well-informed messages.

I am good at following orders to get a project done promptly, making sure to meet my deadlines as well as correct anything if need be.

I was given the reward of top associate in the district in 2020, after being voted for my hard work by management.

I was also a new associate coach, one of the associates in charge of helping and training the new hires in the store on the rules as well as the ways of The Home Depot.

• I worked as a cabin director for two summers, being a leader and counselor to 6 to 8 girls each week. Teaching them about the trails and nature in our free time.
• The children arrived on Sunday afternoon, and left on Friday evening, as a cabin director It was my responsibility to make sure they stayed safe, made friends, were at the planned activities, as well as made sure to always have a plan whenever an activity was delayed or canceled throughout the week.
• That job taught me to be more responsible, to be patience, to be kind even when it was hard, to stay calm in even the most stressful circumstances, to give my all even when I was worn out, as well as be creative on short notice.
• Ensured that all equipment was properly stored and maintained.
• Displayed leadership qualities through role modeling appropriate behaviors for children.