Rebekah Dickerson
Kansas City,MO
Summary
ail. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Volunteer
Tyler Dean Mobile Mechanics
12.2022 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Disassembled defective parts to make proper repairs.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Support Staff
Raymore Peculiar School District
02.2019 - 10.2022
- Attended training sessions to stay updated on procedures and services.
- Communicated with clients on behalf of staff to relay messages and information.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
- Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Logged customer inquiries and service requests into company CRM system to maintain accurate records.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed office supplies inventory, ensuring that necessary materials were always available for staff use.
Waitress
IHOP
07.2016 - 03.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
Penn Foster.edu
Online04-2018
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Adaptability and Dependability
- Computer Skills
- Relationship Building
- Photography and Videography
- Telephone Etiquette
- Fundraising
- Missouri Driver's License
- Filing and Recordkeeping
- Problem-Solving
- Multitasking
- Effective Communication
Timeline
Volunteer
Tyler Dean Mobile Mechanics
12.2022 - Current
Support Staff
Raymore Peculiar School District
02.2019 - 10.2022
Waitress
IHOP
07.2016 - 03.2018
High School Diploma -
Penn Foster.edu
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