.jpeg&q=70)
Rebekka Clepper
Product Manager
Seminole,FL
Summary
High-achieving Product Manager offering 4+ years of product management and marketing expertise. Well-versed in market trends, sales strategies and customer engagement techniques. Concise and decisive communicator with organizational, multitasking and project management talents. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Product Manager
TD Synnex
Clearwater, Florida
03.2022 - Current
- Collaborated with sales, marketing and support teams to launch products and promotions on time and within budget.
- Coordinated project planning and execution with team members and team leads.
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
- Consulted with buying personnel to determine projected demand for products and services.
- Pulled reports and analyzed data to measure KPIs (Revenue, Margin, Orders, CSAT)
Associate Product Manager
Tech Data
Clearwater, Florida
03.2020 - 03.2021
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Managed content and training materials for Lenovo to internal teams
- Developed creative briefs for new products and marketing tactics in collaboration with package design team, consumer marketing and outside agencies.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Created printed marketing materials designed to drive campaigns.
- Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.
- Achieved profitability goals by implementing commercial activities.
- Provided administrative support in the way of SKU Set up, promotional setup, price changes and product characteristic change
Solutions Associate
Tech Data
Clearwater, Florida
09.2017 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Team Leader
Chick-fil-A
Clearwater, Florida
05.2014 - 08.2017
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Cross-trained and provided back up for customer service managers.
Server
Steak N Shake
Largo, Florida
07.2012 - 06.2014
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
BACHELOR OF APPLIED SCIENCE - International Business
ST. PETERSBURG COLLEGE
Florida2019
Associate of Arts - International Business
ST. PETERSBURG COLLEGE
Florida2015
Skills
- Detail-Oriented
- Product Promotion
- Training and Onboarding
- Marketing Program Management
- Business Objective Analysis
- Budgeting and Allocation
- Data Analysis
- Sales Forecasting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Product Manager
TD Synnex
03.2022 - Current
Associate Product Manager
Tech Data
03.2020 - 03.2021
Solutions Associate
Tech Data
09.2017 - 03.2020
Team Leader
Chick-fil-A
05.2014 - 08.2017
Server
Steak N Shake
07.2012 - 06.2014
BACHELOR OF APPLIED SCIENCE - International Business
ST. PETERSBURG COLLEGE
Associate of Arts - International Business
ST. PETERSBURG COLLEGE
Similar Profiles
CHARLES BRADYCHARLES BRADY
Inside Account Executive, Mid-Market East at TD SYNNEXInside Account Executive, Mid-Market East at TD SYNNEX
Colton SolisColton Solis
Inside Account Representative at TD SynnexInside Account Representative at TD Synnex
Adam GoodleyAdam Goodley
European Commercial Lead - Microsoft Security at TD SYNNEXEuropean Commercial Lead - Microsoft Security at TD SYNNEX
Jessenia GarcesJessenia Garces
Credit and Collections Supervisor at TD Synnex CorporationCredit and Collections Supervisor at TD Synnex Corporation
Melissa BorrorMelissa Borror
Executive Producer of Special Projects at Spectrum Bay News 9Executive Producer of Special Projects at Spectrum Bay News 9