Rebekka Denbo
Summary
Proven leader in enhancing customer experiences and streamlining operations, demonstrated during tenure at Butler Veterinary Clinic. Skilled in team collaboration and effective multitasking, I excel in fast-paced environments, achieving significant improvements in client retention and operational efficiency. Expert in veterinary medical records software and empathetic client relations, I drive results through innovation and compassionate service.
Overview
13
13
years of professional experience
Work History
Sales Associate
Youngs Western Wear
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Veterinary Receptionist
Butler Veterinary Clinic
03.2019 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Answered owner animal health questions and advised on best care practices.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Invoiced patients accurately in line with charging guidelines.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Printed prescription requests and queries in compliance with practice protocol.
- Received and routed laboratory results to correct clinical staff members.
Restaurant Manager
Milo And Maxes
05.2012 - 05.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Paraeducator, Special Education
Valentine Elementary School
08.2011 - 05.2014
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
- Enhanced student learning by providing individualized support and accommodations for special education students.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Developed accessible visual aids for complex concepts, improving comprehension for diverse learners in the classroom setting.
- Interacted physically and verbally with students throughout each day.
- Alerted instructor to student behavior or issues requiring intervention.
- Oversaw class of students in absence of instructor.
CNA
Good Samaritan Nursing Home
01.2011 - 07.2012
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
GED -
Greeley West High School
Greeley, CONo Degree - CPR
NJC
Sterling, COSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Telephone Etiquette
- Medical Recordkeeping
- Prioritization
- Payment Processing
- Employee Training
- Veterinary Medical Records Software
- Initiative-taking
- Room preparation
- Cleanliness Maintenance
- Exam Room Preparation
- Reception Area Maintenance
- Relationship Building
- Record Request Management
- Educating Owners
- Lab Work Documentation
- Attention to Detail
- Empathy for Animals
- Compassionate Care
- Effective Multitasking
- Customer interaction
- Patient Charting
- File Organization
- Medication Dispensing
- Billing and Invoicing
- Client Relations
- Appointment Scheduling
- Filling Prescriptions
- Inventory Management
- Chart updating
- Schedule Coordination
- Trained in [Software]
- Discharging Patients
- Front Desk Operations
- Documenting Medical Histories
- Patient Registration
- Paperwork coordination
- Electronic Medical Records
- Mail Management
- HIPAA Guidelines
- Patient Relations
- Reminder calls
- Supply Ordering
- Adaptable and Flexible
- Data Entry
- Heartsaver CPR AED
- Staff Leadership
Timeline
Sales Associate
Youngs Western Wear
11.2023 - Current
Veterinary Receptionist
Butler Veterinary Clinic
03.2019 - Current
Restaurant Manager
Milo And Maxes
05.2012 - 05.2019
Paraeducator, Special Education
Valentine Elementary School
08.2011 - 05.2014
CNA
Good Samaritan Nursing Home
01.2011 - 07.2012
GED -
Greeley West High School
No Degree - CPR
NJC
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