Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Experience
Timeline
Generic

Rebekkah Cnudde

Bourbonnais,IL

Summary

Dedicated and detail-oriented professional of over 6 years experience, with proven performance in management and leadership, excellent communication, and problem-solving, interpersonal, and creative thinking skills. Aiming to leverage my abilities and strengths to successfully fill the vacancy at your company, and ready to make an immediate contribution to your organization. Frequently praised as hardworking and dedicated by my peers, I can be relied upon to help your company achieve its goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager

KFC
12.2022 - Current
  • Analyzed market and competitor trends to assess customer preferences and introduce new products, and represented business in marketplace.
  • Organized company merchandise and displays to increase brand awareness and product sales, and developed and implemented appropriate plans to resolve unfavorable trends.
  • Created welcoming, positive experiences by exhibiting high energy and professionalism consistently, building sustainable relationships and trust with each customer, using open and interactive communication, contributing to the company achieving and holding industry-leading customer service ratings and sales.
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives, budgets, policies, procedures, and strategies.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services,
    offering excellent support and tailored recommendations to address diverse questions and needs.

Assistant Manager

Chef Vaughn's Kitchen
02.2022 - 12.2022
  • Administered bookkeeping functions to generate invoices and handle accounts payable and receivable, and facilitated
    month-end closing processes, invoicing and journal entries.
  • Implemented and developed operational standards, policies and procedures, as well as identified operational process
    inefficiencies to recommend necessary improvements.
  • Managed company orders, expenditures and sales to meet budget and revenue targets, while performing statistical analysis
    on sales data to measure company progress and diagnose procedural obstacles and weakness.
  • Communicated with customers to address questions, concerns and needs and provide quality customer service, while
    utilizing knowledge of company products and services to make recommendations and up-sell items according to customer
    needs.
  • Assisted with new employee training and conducted performance reviews to track overall progress, by liaising between
    managers and employees, communicating concerns and expectations to appropriate parties. Occasionally handled
    employee discipline and termination according to company policies.
  • Developed existing team into high productivity, results-oriented unit through creative initiatives, training modules and
    documentation, and conducting quality, timely performance feedback and performance appraisals.

Shift Manager

Noodles And Company
07.2017 - 08.2022
  • Excelled in every store position and regularly backed up front-line staff, consistently exhibiting calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Managed schedules, accepted time off requests and found coverage for short shifts, as well as working closely with team members to schedule breaks and shifts to meet state regulations.
  • Assisted management team in recruiting and interviewing candidates for management to evaluate readiness and fit for position, and developing and creating welcoming atmosphere for crew members to voice complaints or concerns.
  • Trained and mentored new employees to maximize team performance to meet business and customer needs, and advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Completed incident reports needed to document damage, theft or personal injury claims, and reporting equipment repair and employee training needs to management team.
  • Balanced cash drawers and resolved financial discrepancies by consistently tracking receipts, logging food waste,
    promotional offers, and financial documents.
  • Coordinated with suppliers to track store inventories and replenish item levels by ordering new products, receive deliveries on time, and transport delivered products to correct facility locations.

Call Center Representative

Customer Contact Services
09.2018 - 04.2020
  • Built sustainable relationships and trust with customers by displaying respectful attitude, using open and interactive
    communication, and greeted customers by name, helping develop rapport with customers and build lasting relationships.
    This contributed to the company achieving and holding industry-leading customer service ratings.
  • Engaged in learning and developmental opportunities to promote continued performance improvement, achieving high
    satisfaction rating through proactive one-call resolutions of customer issues.
  • Analyzed and collected customer information to prepare product or service reports, complying with corporate and regulatory policies regarding information confidentiality and privacy.
  • Productively adhered to company policies and scripts to consistently achieve call-time and quality standards by maintaining control over direction of conversation.
  • Navigated multiple computer systems and applications and utilized search tools to find information, and conferred with
    customers by telephone or in-person to provide product or service information.
  • Obtained and examined relevant information to assess validity of any complaints and determine possible causes, while recording all details to maintain up-to-date records of customer interactions and transactions.

Education

Illinois State Certification In Cosmetology -

Kankakee Area Career Center
Bourbonnais, IL
10.2017

High School Diploma -

Central High School
Clifton, IL
05.2017

Skills

  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Effective Written and Verbal Communication
  • Product and Service Knowledge
  • Managing Multiple Priorities
  • Managing Operations and Efficiency
  • High-Volume Call Environments
  • Administrative and Office Support
  • Call Center Operations
  • Strong Analytical and Problem-Solving Skills

Certification

  • Illinois State Food Handlers Certification
  • Illinois State Food Manager Certification

Languages

English
Native or Bilingual
Spanish
Limited Working

Volunteer Experience

  • Core Team Leader with Real Life/Campus Life from 03/01/14 - 06/01/18

Traveled around the US to volunteer in many week-long Christian camp retreats, providing a range of services for over 1,000 campers at a time. Responsibilities included cleaning and making cabins, welcoming, greeting campers and getting their energy up, to preparing and serving family-style meals and cleaning up dining rooms and doing all dishes, and organizing and leading different projects and events to be inclusive and intriguing.


  • Voluntary Worker with Feed the Many from 05/01/16 - 06/01/18

Prepared and packaged over 10,000 MannaPack meals to incredible partner ministries working in 16 countries in Asia. 

Timeline

Shift Manager

KFC
12.2022 - Current

Assistant Manager

Chef Vaughn's Kitchen
02.2022 - 12.2022

Call Center Representative

Customer Contact Services
09.2018 - 04.2020

Shift Manager

Noodles And Company
07.2017 - 08.2022

Illinois State Certification In Cosmetology -

Kankakee Area Career Center

High School Diploma -

Central High School

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Rebekkah Cnudde