Rebekkah Sheridan
Project Management
Round Rock,TX
Summary
Production management professional knowledgeable about allocating resources, optimizing production and increasing output with hands-on and dedicated approach. Articulate and professional problem-solver with good relationship-building abilities. Proficient in planning and implementing innovative production strategies.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Production Manager
KIZZI Dancewear
Austin, TX
05.2022 - Current
- Defined manufacturing performance standards and reviewed outcome of performance goals to set future targets.
- Successfully managed production activities to achieve on-time shipment of orders.
- Mentored new hires on proper protocol, techniques, and company policies
- Collaborated with various department heads in order to improve workflow and streamline expected production (from 60+ units per day to 160+)
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
Dispatcher
Steamboat Delivers
Steamboat Springs, CO
10.2020 - 10.2021
- Accepted consumer and business client phone calls and emails to coordinate delivery schedules, logistics, and handle customer inquiries with over 60 daily calls
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Utilized company software and Microsoft Suite to generate customer invoices, track orders, log hours, and access restaurant and customer databases, as well as perform other administrative duties as requested
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Received new orders, prepared documentation, and assigned personnel.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Location Manager
Armadillo Escape Room Adventures
Spring, TX
01.2019 - 12.2020
- Responsible for answering phones, inventory, minor repairs, customer relations, managing guest experiences, using Peek to manage bookings/accounts, and general building upkeep
- Received 5-star reviews from guests while operating location alone
- Anticipated, resolved and prevented operating difficulties through successful policies throughout emergence of the COVID-19 pandemic
- Created and enforced detailed organization processes to increase quality and service standards.
Game Master/Manager
Boomtown Escapes
Georgetown, TX
01.2018 - 12.2019
- Explained company policies, game rules and safety requirements to all customers.
- Assisted players with any and all in-game, account, and billing issues through phone and in person discussion
- Managed front desk while overseeing coworkers during 10+ games per day
- Co-designed original games which received favorable reviews upon release
Stitcher Operator/Wardrobe Assistant
Sarofim School Of Fine Arts
Georgetown, TX
01.2016 - 12.2019
- Created patterns, alterations, and performed maintenance on costumes for various body types on rigorous deadlines
- Maintained detailed records of stock, measurements, and work tasks
- Organized facility and increased traffic and workflow by 20%
- Mentored and educated new employees in machine operation, construction, facility tasks, and designated work in accordance to their skill level
Senior Staff/Mentor
Fantastic Magic Camp
Austin, TX
01.2011 - 08.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process, cash transactions, and business calls
- Directed team of 10+ interns to maintain facility cleanliness, provide support for other teachers and counselors, and help provide positive camper experiences
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience, connection, and self-confidence.
- Developed and led special events that increased decision making, problem-solving and good judgment.
Education
Certification - Project Management
Project Management Institute (PMI)
Austin, TX 02.2023 - Current
Bachelor of Fine Arts (B.F.A) - Theatre Arts
Southwestern University
08.2015 - 05.2019
Skills
Problem solving
Timeline
Certification - Project Management
Project Management Institute (PMI)
02.2023 - Current
Production Manager
KIZZI Dancewear
05.2022 - Current
Dispatcher
Steamboat Delivers
10.2020 - 10.2021
Location Manager
Armadillo Escape Room Adventures
01.2019 - 12.2020
Game Master/Manager
Boomtown Escapes
01.2018 - 12.2019
Stitcher Operator/Wardrobe Assistant
Sarofim School Of Fine Arts
01.2016 - 12.2019
Bachelor of Fine Arts (B.F.A) - Theatre Arts
Southwestern University
08.2015 - 05.2019
Senior Staff/Mentor
Fantastic Magic Camp
01.2011 - 08.2016
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