Rebekka Suzanne Kramer
Customer Service Personal Assistant
Flint,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry.
Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport.
Motivated to maintain customer satisfaction and contribute to company success.
Specialized in quality, speed, and process optimization.
Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Personal Assistant/HouseManager
MGM
06.2021 - Current
- a Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
DoorDash Driver
DoorDash
01.2023 - 04.2024
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Delivered goods and products to customer on time and in excellent condition.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Financial Crimes Specialist-Customer Service
Wells Fargo
01.2013 - 04.2016
- A Assisted customers with their debit fraud claims, determining whether or not a return of funds was valid according to FDIC and Visa guidelines.
- Provided outstanding customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Greeted customers and provided outstanding customer service.
- Maintained exceptional customer service standards throughout every shift.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings steadily monthly/
Dental Front Office Coordinator
Designer Dentistry And Smiles
01.2012 - 01.2013
- Greet and check in/check out all patients.
- Manage incoming calls to include scheduling, confirming, and greeting new patients.
- Manage patient paperwork and input to computer (dental) software.
- Present patient treatment plans.
- Collections
- Insurance verification and predeterminations
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Supported successful treatment outcomes for patients through accurate insurance verification and pre-authorization processes.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Managed office planning by scheduling appointments, maintaining files, and collecting payments.
- Maintained compliance with HIPAA regulations by securely handling sensitive patient information during all aspects of administrative duties.
- Collaborated closely with dentists to coordinate treatment plans that met everyone's oral health needs while considering insurance constraints or budget limitations when necessary.
- Provided excellent customer service to create positive experiences and build patient trust.
Dental Assistant
Drs. Mesh
04.2006 - 05.2010
- Set up examination rooms and dental trays in preparation for exams and procedures
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
- Competently exposed, developed, mounted dental x-rays (both intraoral and extraoral)
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions for diagnostics, opposing models, and study casts to make crowns, bridges, and other dental prosthetics.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Personal Assistant/ House Manager
Mr. Jon Schmaltz
06.1998 - 02.2004
- Coordinated appointments with medical professionals.
- Assisted with medication management.
- Monitored and reported any changes in clients' physical and mental health.
- Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.
- Maintained appropriate filing of personal and professional documentation.
- Accomplished project deadlines by assisting with task completion whenever required.
- Maintained entire family's schedule and organized events.
- Contributed to a positive work environment through a professional demeanor and strong interpersonal skills.
- Handled incoming mail, bills, and invoices and completed appropriate actions.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Communicated with internal departments, vendors, and contractors to discuss schedules, project requirements, and upcoming appointments.
- Completed household tasks by assisting with laundry, light housekeeping, and grocery shopping.
- Coordinated international and domestic travel flight itineraries, hotel reservations, including flight itineraries, hotel reservations, car reservations, and destination activities.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
Skills
- Communication
- Active listening
- Empathy
- Problem-solving
- Policy Knowledge
- Time management
- Adaptability
- Persuasion Positive language
- Customer satisfaction measurement
- Interpersonal Skills
- Calm Under Pressure
- LiveChat Messaging
- Office equipment proficiency
- Multitasking Abilities
- Reliability
- Team Development
Certification
- VISA Fraud Certification Training
- Financial Crimes Specialist- II
- Employee of the month- 2 times
- Multi-tasking ability to toggle between applications to assist clients in an orderly yet speedy time frame
Additional Information
Experienced and reliable customer service officer with extensive experience assisting in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive company image. Excel in both team environments and alone.
Timeline
DoorDash Driver
DoorDash
01.2023 - 04.2024
Personal Assistant/HouseManager
MGM
06.2021 - Current
Financial Crimes Specialist-Customer Service
Wells Fargo
01.2013 - 04.2016
Dental Front Office Coordinator
Designer Dentistry And Smiles
01.2012 - 01.2013
Dental Assistant
Drs. Mesh
04.2006 - 05.2010
Personal Assistant/ House Manager
Mr. Jon Schmaltz
06.1998 - 02.2004