Rebel Self
Tarpon Springs
Summary
Dynamic leader with proven expertise in problem-solving and exceptional customer service, committed to delivering the highest level of client satisfaction while fostering a positive and productive work environment for team members. Adept at implementing food safety and sanitation protocols, ensuring compliance and operational efficiency. Recognized for motivating staff and driving performance improvements, consistently achieving organizational goals. Passionate about continuous learning and adapting to new challenges in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Front of House Manager
Ford's Garage
08.2017 - Current
- Full-charge responsibility for bar/service operations including selection, ordering and purchasing, and maintaining inventory levels; using AvT to determine product needs and budgeting.
- Develop & implement strategies to maximize service levels
- Consistently comb through the P&L report to see where controllable profit can be improved
- Champion of personal leadership development
- Accountable for ensuring the execution of all food safety & regulatory requirements
- Provide support for all areas including bar and BOH
- Provided leadership, motivation, training, and direct supervision for a staff of approximately 40-50 employees
- Create a fun and positive work environment
- Curate training material for current and future team members
- Create mutually beneficial relationships through marketing events with local business and charities
- Follow operational procedures and enforce product standards, quality and consistency.
Hostess/Server
World of Beer
08.2016 - 01.2018
- Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting.
- Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
- Communicate with kitchen staff, management, serving staff, and customers to ensure dining details are handled properly and guest concerns promptly addressed.
- Inspect dining room for cleanliness, proper supply levels, and required staffing.
- Assist all diners with menu options and meal pairings.
Body Care Specialist/Buyer
Whole Foods Market
03.2016 - 08.2016
- Purchased and merchandised all product on shelves, as well as obtained product expertise to assist customers.
- Provided customers with immediate and undivided attention, including helping with returns, special orders, and assisting them in finding the products that suited their needs.
- Kept Whole Body department up to par with tasks such as cleaning, putting away product, maintaining accurate signage and pricing, and supervising team members.
Prepared Foods Team Member
Whole Foods Market
08.2014 - 03.2016
- Efficiently set up, prep and break down multiple sub-departments including, but not limited to, Chefs Case, Sandwich Station, Pizza Station, and Salad Bar.
- Kept a fresh and appealing display by keeping cases and salad/hot bars clean, well stocked, and properly rotated, while ensuring freshness and quality of products.
- Followed and complied with established procedures, including Weights and Measures, health and sanitation, and adhered to safe work practices.
- Operated and sanitized all Prepared Foods equipment in a safe and proper manner.
- Complied with all applicable health and sanitation procedures, as well as, regulations and guidelines (including The Department of Agriculture and DSHEA - Dietary Supplement Health and Education Act)
Team Member
Target
10.2012 - 08.2014
- Successfully worked five different departments including Bakery, Deli, Produce, Starbucks, and Target Café.
- Responsibly conducted the buying for Target Café, Starbucks and Bakery.
- Followed Food Safety standards and maintained a clean work area.
- Quickly and accurately scanned and bagged all items and collected payment.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
High School -
Steinbrenner High School
06.2012
High School - undefined
Gaither High School
06.2009
Associate of Science - Plant Biology
St. Petersburg College
Clearwater, FL01-2027
Skills
- Highly motivated and adaptable
- Proficient customer service skills
- Can inspire and motivate team members, and act with integrity, fairness and a strategic mindset
- Strong work ethic
- Training and coaching
- Customer service delivery
- Team building
- Hiring
- Conflict resolution
Timeline
Front of House Manager
Ford's Garage
08.2017 - Current
Hostess/Server
World of Beer
08.2016 - 01.2018
Body Care Specialist/Buyer
Whole Foods Market
03.2016 - 08.2016
Prepared Foods Team Member
Whole Foods Market
08.2014 - 03.2016
Team Member
Target
10.2012 - 08.2014
High School - undefined
Gaither High School
High School -
Steinbrenner High School
Associate of Science - Plant Biology
St. Petersburg College