Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rebicca Bosquet

Hollywood,FL

Summary

Talented individual with excellent customer service skills, a positive attitude and always open to change. Coming with 8 plus years of customer service experience seeking position to utilize these skills.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Starbucks
02.2020 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Call Center Representative

Inktel Contact Center Solutions
04.2019 - 02.2021
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Educated customers on company systems, form completion, and access to services.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed and updated databases to handle customer data.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Trained new personnel regarding company operations, policies and services.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Front Desk Receptionist

Orna Security Services
04.2016 - 05.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Compiled information from files and research to satisfy information requests.

Education

Associate of Arts - Radiology

Broward College
Fort Lauderdale, FL
06.2025

High School Diploma -

North Miami Senior High School
North Miami, FL
06.2015

Skills

  • Operations Management
  • Employee Performance Evaluations
  • Product and Service Knowledge
  • Recruiting and Interviewing
  • Employee Scheduling
  • Sales Strategies
  • Customer Relations
  • Performance Reviewing
  • Team Motivation
  • Staff Supervision
  • Sales Growth
  • Product Branding
  • Product Knowledge
  • Data Entry
  • Troubleshooting
  • Skilled in Excell
  • Cash Handling
  • Telephone Etiquette
  • Multitasking and Organization
  • Team Leadership
  • Microsoft Office
  • Customer Service
  • Computer Skills
  • Order Fulfillment

Languages

French
Limited Working

Timeline

Assistant Manager

Starbucks
02.2020 - 09.2023

Call Center Representative

Inktel Contact Center Solutions
04.2019 - 02.2021

Front Desk Receptionist

Orna Security Services
04.2016 - 05.2019

Associate of Arts - Radiology

Broward College

High School Diploma -

North Miami Senior High School

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Rebicca Bosquet