Rebkah Muncie
El Paso,TX
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
13
13
years of professional experience
Work History
Back-Up Care Agent at Bright Horizons
Datamark, Inc.
06.2024 - Current
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Licensed Security Officer
Volunteer
01.2024 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored CCTV cameras and alarm systems for security breaches.
Small Business Banker
Alorica
01.2023 - 07.2023
- Enhanced relationships by providing excellent service to small business customers
- Displayed strong telephone etiquette, effectively handling difficult calls
- Assisted with customer requests and answered questions to improve satisfaction
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Exceeded customer satisfaction by finding creative solutions to problems
- Delivered products to customer locations on time
- Acted as pivotal point of contact between bank branches regarding guidelines and practices
- Researched existing banking products and services in order to identify opportunities for improvement or expansion.
Private Tutor
Private Contract
06.2012 - 01.2023
- Helped students review and understand previous lessons to make connection with new lesson
- Maintained records of students assessment results, progress, feedback and school performance
- Utilized positive reinforcement techniques to encourage and motivate students
- Counseled students on study skills, organizational techniques, time management strategies.
Assistant Teacher
Non-Profit Organizations
01.2012 - 12.2017
- Participated in professional development workshops related to teaching strategies
- Facilitated communication between families and school personnel about issues relating to students' academic progress
- Tested students' comprehension of subject matter through quizzes, tests and projects.
Education
Bachelor of Arts - Organizational Comm & Corporate Comm
The University of Texas At El Paso
El Paso, TX12.2022
Associate of Arts - Multidisciplinary Studies
El Paso Community College
El Paso, TX07.2021
Skills
- First Aid administration
- Cultural Sensitivity
- Meeting facilitation
- Policies and procedures implementation
- Activity Planning
- Verbal, written, and phone communication skills
- Goal Setting
- Microsoft Office 365
- Time Management
- Rapport Building
- Photography
- Community outreach
- Lesson planning
- Patrol operations
- CCTV Operation
- Incident Investigation
- Surveillance monitoring
- Alarm systems
Professional Contacts
Jonathan Garcia (Current Datamark Mansger)
(915)760-1426
Sam Arriaga (Alorica Manager)
(915)888-6271
Bryan Gaither (current volunteer supervisor)
(915) 219-3573
Timeline
Back-Up Care Agent at Bright Horizons
Datamark, Inc.
06.2024 - Current
Licensed Security Officer
Volunteer
01.2024 - Current
Small Business Banker
Alorica
01.2023 - 07.2023
Private Tutor
Private Contract
06.2012 - 01.2023
Assistant Teacher
Non-Profit Organizations
01.2012 - 12.2017
Bachelor of Arts - Organizational Comm & Corporate Comm
The University of Texas At El Paso
Associate of Arts - Multidisciplinary Studies
El Paso Community College
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