Recca Benson
Farmington Hills,MI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Executive Assistant (Remote)
TaskRabbit
03.2023 - Current
- Managed executive calendars, scheduling meetings, and coordinating travel arrangements efficiently.
- Developed and maintained comprehensive filing systems to enhance document retrieval processes.
- Prepared meeting agendas and minutes, ensuring accurate documentation of discussions and action items.
- Streamlined communication between departments to facilitate project collaboration and information sharing.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
Referral Coordinator (Remote)
Concentra Medical Center
01.2019 - 03.2023
- Coordinated referrals between providers, ensuring timely patient access to necessary services.
- Managed appointment scheduling, optimizing use of facility resources and reducing wait times.
- Streamlined communication processes with healthcare staff, enhancing interdisciplinary collaboration.
- Developed and maintained referral tracking systems, improving accuracy in patient follow-up procedures.
- Scheduled appointments with specialists on behalf of clients.
Banking Specialist (Remote)
USAA Bank
07.2016 - 04.2018
- Help customers with account inquires. transactions issues, and general banking questions.
- Open and maintained checking,savings and loan accounts.
- Educate customers on banking products including loans, mortgages, and investment options.
- Implemented process improvements that enhanced service delivery times.
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
Education
High School Diploma -
Jared W. Finney
Detroit, MI05-2011
Skills
- Remote Work Tools: zoom, Google Workshop, Microsoft Office, Slack, Trello
- Communication & Customer Service
- Administrative support
- Office management
- Executive support
- Phone etiquette
- Medical terminology
- Insurance verification
- Data processing
Timeline
Executive Assistant (Remote)
TaskRabbit
03.2023 - Current
Referral Coordinator (Remote)
Concentra Medical Center
01.2019 - 03.2023
Banking Specialist (Remote)
USAA Bank
07.2016 - 04.2018
High School Diploma -
Jared W. Finney