Recelser Le Flore
Lilburn,GA
Summary
Fully committed to providing the highest possible standards of customer service and support. Proven ability to motivate and evaluate customer service representatives. People oriented; enjoy working directly with customers and the public. Self-starter; can be depended on to complete a task under minimal supervision. Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods, and technologies. Understands and appreciates the importance of a job well done. Dedicated customer service representative with 18 years of experience in consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming staff and departments. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality, and business/company policies. Proactive Leader; refined business skills and exemplary people skills. Facilitate a team approach to achieve organizational objectives; and enhance employee morale. Exceptional oral/written communication skills; Proficient in the use of various computer programs and applications ability to solve analytical and interpersonal problems in the business setting. Thrive in both independent and collaborative work environment. Innovative speaker with 10+ years; training & motivating staff and community. Quick Study; with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team play/builder.
Overview
31
31
years of professional experience
Work History
Strategic Account Manager
ORBIS CORPORATION
10.2014 - 05.2024
- Utilizing logistics to optimize shipping and transport procedures
- Negotiate pricing and contractual terms to close sales and meet target
- Purchasing Manager Liaison to build strong, long-lasting partnerships with the company
- Support Company Vision and Direction
- Order management through SAP system and modifications as needed
- Identifies underperforming areas in current processes and develop improvements
- Managing sales cycle from freight estimates, quotation inquiries, order tracking, to follow-up after shipping & inquiring for future needs
- Successfully displays ability to implement effective strategies and activities that promote long-term customer loyalty.
Customer Service Representative
Aurora Health Care Center
01.2014 - 10.2014
- Resolves patient inquiries regarding billing, insurance, and other issues related to medical bills
- Serves as an advocate for the patient
- Resolves inquiries or requests received via the mail, or on-line in a timely and efficient manner
- Compliance with HIPAA guidelines and Advocate Health Care policies and procedures
- Provides efficient, courteous, and expert customer service to all patients, insurance carriers
- Assures that confidentially/HIPAA guidelines are followed
- Receive incoming and outgoing customer calls.
Business Center Supervisor
We-Energies
01.2008 - 01.2014
- Supervises and receiving customer service complaints, determines facts and resolves issues ensuring that City ordinances are properly administered
- Makes recommendation for implementation; and assists in developing operational priorities, goals, and objectives related to asset management
- Processing customer credit requests and collecting utility accounts
- Reviews the final pre-bill and utility billing exception report and assures problems with bills are corrected
- Work closely with the Information Systems Manager concerning programs
- Thoroughly and accurately prepares required financial reports regarding the utility and business licensing operations of the business office and submits required reports consistent with established deadlines
- Identifies and implements better methods for meeting service demands through streamlining and improving methods
- Keeps track of hours allowed within the budget of all part time and regular employees assuring overtime and regular hours do not exceed time budgeted
- Helps prepare yearly budget for the Finance Director
- Maintains positive customer/management relations through prompt, precise, and courteous communication.
Customer Service & Union Steward Representative
We-Energies
01.2003 - 01.2008
- Received incoming and outgoing calls
- Identifying needs and providing energy-related solutions to meet those needs
- Serving as liaison between management and staff
- Motivating staff through leadership & example
- Resolved escalated customer complaints and issues, ensuring one call resolution.
Supervisor
US CELLULAR
Waukesha, WI
01.2001 - 01.2003
- Responding to questions from participants, vendors and clients regarding plan requirements, compliance issues, including without limitation
- Advise clients and its participants of appropriate benefits and to resolve any issues they may be experiencing in a quick, friendly and efficient manner
- Answer incoming calls & making outgoing calls on a need to do bases
- Working closely with other departments within the company to help assist the customer with the correct answers they may have in a timely manner.
Center Director
One Step Ahead Child Care
01.1999 - 01.2001
- Successfully increased enrollment to capacity of center building with a student population of 200 enrolled students
- Manage staff of 27 persons
- Developed & implemented plan to retain and motivate staff
- Managed the HR function in the areas of staffing, payroll, and training
- Introduced new improved ways of tracking/maintaining food & supply budget.
Executive Director
Saints Academy
01.1993 - 01.1999
- Developed training tools/policies for training employees to quickly and adequately develop and improve their classroom skill and interactions/customer service skills with parents & management
- Monitored the performance of personnel to ensure a productive work environment
- Managed the HR function in the areas of staffing, payroll, and training
- Built a teamwork environment that encouraged hard work and collaboration
- Ensure workflow efficiencies, customer service excellence, and in-service current hour qualifications.
Education
B.A. in English Education -
RUST COLLEGE
01.1992
Adult Counseling -
Lakeland College
Masters in Business (concentration in Human Resource) -
Concordia University
Skills
- Dedicated customer service representative with 18 years of experience in consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming staff and departments
- Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment
- Proactive Leader; refined business skills and exemplary people skills Facilitate a team approach to achieve organizational objectives; and enhance employee morale
- Innovative speaker with 10 years; training & motivating staff and community
- Quick Study; with an ability to easily grasp and put into application new ideas, concepts, methods and technologies Dedicated, innovative and self-motivated team play/builder
* Epic * SAP
*Microsoft Office/Outlook
* Excel *Publisher *Power Point
*Pro Care * Edge *Salesforce
*Aspect * Fax machine
* Outlook * Adobe
References
- Rachel Hartling, (262) 527-4409
- Mary O'Connell, (262) 893-2103
- Robbin Bankhead, (414) 759-3927
- Cindy Timm, (262) 751-9468
- Doreen Reske, (262) 573-4740
Timeline
Strategic Account Manager
ORBIS CORPORATION
10.2014 - 05.2024
Customer Service Representative
Aurora Health Care Center
01.2014 - 10.2014
Business Center Supervisor
We-Energies
01.2008 - 01.2014
Customer Service & Union Steward Representative
We-Energies
01.2003 - 01.2008
Supervisor
US CELLULAR
01.2001 - 01.2003
Center Director
One Step Ahead Child Care
01.1999 - 01.2001
Executive Director
Saints Academy
01.1993 - 01.1999
B.A. in English Education -
RUST COLLEGE
Adult Counseling -
Lakeland College
Masters in Business (concentration in Human Resource) -
Concordia University
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