Rechelyn Dionco
Customer Support Specialist
Waldorf,MD
Summary
I have over 8 years of experience in customer service, specializing in client relationship management, sales growth, and providing exceptional hospitality. My background spans various industries, including travel, hospitality, and food service, where I’ve honed my skills in building strong client connections, resolving issues, and driving business results. I’ve also led teams, trained staff, and managed front desk operations in both hotel and restaurant settings, all while delivering high-quality service. My ability to multitask, adapt, and maintain organization in fast-paced environments makes me highly effective in customer-facing roles.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Medical Receptionist/Medical Assistant
Capitol Vascular and Oncology Institute
Brandywine, MD
02.2023 - 06.2024
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Head Server & Scheduler
Sakura Japanese Restaurant
Prince Frederick
08.2021 - 12.2023
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Contributed to the restaurant's reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
Hotel Front Desk Clerk
The Inn at Reading
Wyomissing
02.2020 - 08.2021
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
Host & Food Server
PM Hotel DuPont
Wilmington
12.2018 - 12.2019
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
Sales Account Executive
VIA Philippines
Pasay City
05.2016 - 06.2018
- Established close relationships with new small business prospects.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Exceeded sales targets consistently through strategic planning and execution.
- Served as an organizational leader and resource, sharing knowledge and expertise with new clients.
Education
Bachelor Of Science - Tourism And Hospitality Management
Far Eastern University
Sampaloc Manila, PH 05.2012 - 05.2016
High School Diploma -
Manuel S. Enverga University Foundation
Catanauan, Quezon PH04.2012
Skills
Exceptional Customer Service
Client Relationship Management
Sales Growth & Target Achievement
Problem-Solving & Conflict Resolution
Team Leadership & Training
Multitasking & Time Management
Strong Communication Skills
Front Desk Operations & Guest Services
Organizational & Administrative skills
Hospitality Expertise
Adaptability & Flexibility
Microsoft Expert
Personal Information
- Age: 27
- Place of Birth: Catanauan, Quezon
- Height: 5'4"
- Weight: 151lbs
- Citizenship: Filipino
- Date of Birth: 11/16/96
- Marital Status: Married
Timeline
Medical Receptionist/Medical Assistant
Capitol Vascular and Oncology Institute
02.2023 - 06.2024
Head Server & Scheduler
Sakura Japanese Restaurant
08.2021 - 12.2023
Hotel Front Desk Clerk
The Inn at Reading
02.2020 - 08.2021
Host & Food Server
PM Hotel DuPont
12.2018 - 12.2019
Sales Account Executive
VIA Philippines
05.2016 - 06.2018
Bachelor Of Science - Tourism And Hospitality Management
Far Eastern University
05.2012 - 05.2016
High School Diploma -
Manuel S. Enverga University Foundation